Our website asks for explicit permission from you to receive data from the camera on your device. This will be shown through a pop-up on your browser.
If you received this error while trying to submit a Selfie Verification, please grant the necessary permissions by following the steps outlined below, then try taking a selfie again.
On the web browser, you will need to unblock camera access. To do this, you may click "Allow" once provider a pop up shows asking for camera access.
Alternatively, you may click the View Site Information icon found on the left hand side of the URL field (next to where it says "https://").
This will reveal a dropdown with all of your browser permissions settings. Look for "Permissions." For Camera, make sure that it is set to "Allowed".
Coins.ph should now be authorized to access your camera, and you should now be able to take and submit your selfie!
If you have further questions, you may contact us so our team can help check this for you.