Below is a list of possible reasons as to why your trade orders on Coins Pro might have been rejected:
1. Exceeds Limits
Your order may exceed the limits of the current asks/bids placed in our platform. This is an in-built security feature that protects users from potential market manipulation.
2. Insufficient Balance or Crypto Assets
You currently have open orders that are placing your funds on hold and/or you do not have enough funds for the selected currency pair.
3. Order Did Not Meet Minimum Order Quantity
The minimum order quantity for all markets and/or trading pairs is currently set to PHP 50. Please ensure that you place an order/trade of at least PHP 50 for this to push through. You may refer to our article on our minimum order quantities.
4. Trading Restrictions for Unsupported Countries
Please refer to this article for the list of countries that are currently unsupported countries for our services What are our supported countries and Geo-Restrictions?
5. Trading with Oneself
You are not allowed to trade with yourself on a continuous order book. Your orders will be cancelled.
6. Cancellation of Order
You may have manually cancelled your order.
The remaining portion of any order, on a continuous order book that would move the market price by more than 3% in either direction.
Limit order prices must be within 5% of the LTP, if it is outside of the 5% price collar, the limit order will be rejected by the trading engine
7. Coins Pro System Maintenance
For concerns related to maintenance, system outages or downtimes, please refer to our status page for live updates https://exchangestatus.coins.asia/
Question: Would I still incur a fee even if I cancelled my order? No, if your order was cancelled before the trade took place (0% filled), no fee is charged.