What you'll need
When claiming cash from Cebuana Lhuillier, you will be asked to provide the following:
- two (2) valid IDs that bear the exact same name as what was indicated by you/your sender when they sent the money
- your padala's tracking number (also called "Control number")
- the name of the padala sender
- the exact amount you are expecting to receive
What to do if you don't have 2 valid IDs
Remittance companies like Cebuana Lhuillier decide whether or not an ID is valid based on guidelines issued by the Banko Sentral ng Pilipinas.
If you do not have 2 valid IDs, you may still be able to claim your cash by presenting only 1 valid ID however, this will depend on the Cebuana Lhuillier agent that will be processing your padala. Factors such as the quality of your ID, and the amount of cash you are claiming, may affect the agents' evaluation.
TIP: If you find that you are unable to claim your money because you don't have enough valid IDs on hand, we recommend trying Coins.ph's cardless ATM Instant Payout option. This will allow you to claim cash from selected ATMs in the Philippines instantly. It's free and you don't need to have a bank account!
How to get your claiming details
If you are claiming a cash-out from Coins.ph through Cebuana Lhuillier, your claiming details will be provided to you via email and via SMS as soon as your money is ready for pick-up.
Proceed to a Cebuana Lhuillier outlet near you, with your IDs and your claiming details in hand!
Procedure for claiming
When you arrive at the Cebuana Lhuillier outlet, let the attendant/teller know that you are there to receive money. You will be given a form to fill up.
Here is a sample of the form:
If it is your first time to claim money from Cebuana Lhuillier, you will be asked to fill out a Customer Information sheet.
Here is a sample of the information sheet:
Present the accomplished forms along with your valid IDs to the teller, and wait until your remittance is processed. It usually only takes between 3 to 5 minutes to process.
The cash will be given to you by the teller, along with a receipt.
If you encounter any difficulties with claiming your cash, please get in touch with us at firstname.lastname@example.org.