What you'll need
When claiming cash from Palawan Express Pera Padala, you will be asked to provide the following:
- two (2) valid IDs that bear the exact same name as what was indicated by you/your sender when they sent the money
- your cash-out's tracking number (also called "Transaction code")
- the name of the padala sender
- exact amount you expect to receive
What to do if you don't have 2 valid IDs
Remittance companies like Palawan Express decide whether or not an ID is valid based on guidelines issued by the Banko Sentral ng Pilipinas.
If you do not have 2 valid IDs, you may still be able to claim your cash by presenting only 1 valid ID. However, this will depend on the Palawan Express agent that will be processing your padala. Factors such as the quality of your ID, and the amount of cash you are claiming, may affect the agents' evaluation.
TIP: If you find that you are unable to claim your money because you don't have enough valid IDs on hand, we recommend trying Coins.ph's cardless ATM Instant Payout option. This will allow you to claim your cash from selected ATMs in the Philippines instantly. It's free and you don't need to have a bank account!
How to get your claiming details
If you are claiming a cash-out from Coins.ph through Palawan Express, your claiming details will be provided to you via email and via SMS as soon as your money is ready for pick-up.
Proceed to a Palawan Express outlet near you, with your IDs and your claiming details in hand!
Procedure for claiming
When you arrive at the Palawan Express outlet, let the attendant/teller know that you are there to receive money. You will be given a Receive Money form to fill up.
Here is a sample of the form:
If it is your first time to claim money at Palawan Express, you will also be asked to provide personal information, including:
- your complete address
- your date of birth
- your place of birth
- your nationality
- your occupation/nature of business
Present the accomplished forms along with your valid IDs to the teller, and wait until your remittance is processed. It usually only takes between 3 to 5 minutes to process.
The cash will be given to you by the teller, along with a receipt.
If you encounter any difficulties with claiming your cash, please get in touch with us at firstname.lastname@example.org.