This tutorial covers step-by-step instructions for cashing in to your Coins.ph Bitcoin Wallet by means of a Cash In order. (If you are looking to cash in to your Peso Wallet instead of your Bitcoin Wallet, click here to go to our separate tutorial. Not sure what the difference is? Click here for a brief explanation!)
Cash In orders are payable in Philippine Peso, and can be completed through any of the 17,000+ Coins.ph physical cash-in locations nationwide, or through our online/mobile banking options.
To cash in, log in to your Coins.ph account, then follow the steps below!
1) Go to the "Cash In" tab.
From your home screen, click the "Cash In" button found on the upper lefthand side of the page.
2) Choose your preferred payment outlet.
Under the Cash In tab, you'll see a list of all our available cash-in outlets, which are grouped into categories.
Under each category, you'll find a dropdown with specific cash-in outlets.
Some relevant information about the outlets (e.g. processing time, applicable fees) are also shown here.
TIP: Most cash-in outlets need 24 hours to confirm payments and process orders. For more urgent deposits, we highly recommend using our 24/7 coinsXpress options: 7-Eleven, M Lhuillier, and GCash. If you need help deciding which cash-in option to use, check out our Cash In section.
Click "Next step" once you have chosen your outlet (You'll still be able to go back and choose another outlet if you change your mind).
3) Key in the amount that you want to cash in.
The field is based to the PHP amount by default, but you can also set it based on the BTC amount -- just click the denomination button to switch between currencies, as shown in the GIF below:
Don't forget to select the "Bitcoin Wallet" radio button found directly under the field, to indicate that you want the funds credited to your Bitcoin Wallet.
Review the order details (e.g. receiving wallet, BTC amount, PHP amount, and applicable fees). Once you're sure, click "Next step" to place the order!
4) Complete your payment.
The deposit instructions will be shown in the last step of the Cash In screen. These instructions will also be sent to you via email and/or via SMS (if you have added a verified phone number).
Different options have different payment procedures. For specific information on the payment procedure of our available cash-in option, check out our complete Cash In guide.
NOTE: If you chose a bank cash deposit/online fund transfer option, there is an additional step which involves marking your order as "paid." Simply click the "Mark as Paid" button found on the order screen, then enter your deposit reference code and/or attach the deposit slip issued to you by the bank upon completing your payment.
5) Wait for your funds to be credited to your account.
You will receive a notification that your order is being processed, and another notification once your Bitcoin has been released to your wallet.
coinsXpress options are typically fulfilled within 10 minutes of the payment being completed. Non-instant Cash In orders are typically fulfilled within 24 hours from the time the payment is completed and/or mark as paid.
Should you need any assistance at any point, don't hesitate to send us a message at firstname.lastname@example.org.