If your payment was processed and you do not want to transfer funds to your beep™ card, please tap Refund Payment on the screen shown below.
You can also go to your Transaction History and click the transaction item. It should show that transaction is still "processing"
If the funds were not transferred to your card, the transaction state will be Pending. On this screen, simply tap Refund Payment.
Afterwards, you should see a confirmation of the refund. Funds would also be credited to your wallet again.
If you do not see these options available, please contact firstname.lastname@example.org for support with your refund.