For the security of all Coins.ph customers, it is important that KYC information is accurate and up-to-date. From time to time, we may ask customers to update their KYC information.
For example, we may ask for an update in these cases:
- Your ID on file is expired
- Your information might be out-of-date
If we ask for a KYC refresh, updating your information is easy! Simply log in using our website and click ‘Update’ on the notification on your Wallet and Limits & Verification screen:
Next, complete the verification form:
After you submit, our team will review within one business day. You will receive an email once the form has been processed.