Enhanced Verification is an additional requirement to our standard KYC (Know Your Customer) procedures. This is separate from your ID/selfie and address verification.
If you were recently messaged by our team (via your email or in the Coins.ph app) that you need to fill up our Enhanced Verification form, kindly submit the form for our team to check.
Once we have confirmed to you that you have completed the form with the correct requirements, our processing time of 8-15 business days will start.
Rest assured you will be updated by our team within the said processing time period regarding your account status.
If you have any more questions, you may contact us now through the Coins app or at email@example.com so our team can help check this for you.