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How do I cash in through over-the-counter bank (via DragonPay)?

DragonPay is our third-party payment solution partner for processing payments.

When you choose* "via DragonPay" over-the-counter bank payment option, you will be asked to cash-in to a DragonPay-owned bank account, and then validate your payment on the DragonPay website using information provided on the bank deposit slip.

Here's how it works:

1) Start by placing a cash-in order on coins.ph

Under "How would you like to cash in?", choose your preferred DragonPay over-the-counter bank payment option. You can choose from the following banks:

  • BPI
  • Chinabank

Upon placing the order, you will be redirected to a DragonPay page where you will be asked to check your email address. You may also view the payment instructions online by clicking on “view it online”.

You will then receive an email from DragonPay (with the subject "Deposit Instruction") that contains the bank account name, bank account number, a payment confirmation link, as well as detailed instructions on how to complete the payment.

Here's a sample email:

 

2) Proceed to the bank of your choice and make the cash payment to DragonPay's bank account.

Use a regular cash deposit slip and fill in the bank account name and account number according to the information provided in DragonPay's payment instruction email.

After you make the payment, you will be issued a receipt by the bank teller. Please do not lose your deposit slip! You will need the information provided on the slip in order to successfully validate your payment and receive your Bitcoin. 

Here's a sample deposit slip:

3) Go to the confirmation link provided in the DragonPay deposit instruction email.

Follow the link given in the email and enter the following information into the confirmation form:

  • Branch code
  • Date and time that the payment was completed 
  • Exact amount paid

Please make sure that the information you enter is accurate before submitting, in order to prevent delay in the processing of your payment.

It should take only a few seconds for the cash-in to be confirmed by DragonPay. You'll see the phrase "Successfully validated" appear in blue text on the page.

4) Wait for an email from coins.ph confirming that your order has been marked as paid.  

When you receive the email, it means that DragonPay has passed on information regarding your cash-in to our system. Once we are able to confirm receipt of your payment... 

5) Done! We'll release your Bitcoin!

 

Got it? Click here to try it now!

Not quite sure? Get in touch with us at help@coins.ph.

Want to try other payment options? Click here to go back to the Payment FAQ.

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