Common Reasons for Load Transaction Issues
- Network Errors: Load transactions may fail due to network errors. In such cases, the amount will typically be refunded to the sender's account.
- Incorrect Mobile Number: A common mistake is entering the wrong mobile number for the transaction. It's crucial to double-check this detail.
- Transaction Delays: Although most load purchases are processed almost instantly, delays can occur. It’s advisable to conduct a balance inquiry after a few minutes.
Steps to Resolve the Issue
If the sender's Peso wallet has been deducted but the recipient did not receive the load, you may try these steps:
1. Verify the Recipient Number
- Double-check if you entered the correct mobile number
- Review your transaction history for the exact details
- Confirm if the number is active and can receive loads
2. Check Load Status
- Conduct a balance inquiry on your recipient number
- Wait for 5-10 minutes as some transactions may be delayed
3. Monitor Transaction Status
- Check your transaction history
- Take a screenshot of the failed transaction
- Note the reference number and Contact Coins Support if necessary
If you have followed the steps above but did not still receive your load, contact us tfor further assistance.
It would also be helpful to check the Coins.ph Status Page for real-time updates on Coins.ph services like load services.
Frequently Asked Questions
How long should I wait before reporting a failed load transaction?
It’s advisable to wait at least 10-15 minutes as some transactions may be delayed. If the load hasn't arrived after this time, proceed with reporting the issue.
Can I still get a refund if I sent load to a wrong number?
Unfortunately, completed transactions sent to wrong numbers are usually non-refundable. Always double-check the recipient number before confirming.
Can I get a refund if my load did not arrive?
Successful transactions are typically non-refundable. Should there be an error or delay, contacting support may provide options.