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My wallet balance has been deducted but I haven’t received the load, what should I do?

There may be cases of network error causing the load to fail. If in any case this has happened, the amount will automatically be refunded to the sender’s peso wallet. However, if the wallet has been deducted but recipient did not receive the load, just send us an email at help@coins.ph stating the mobile number and amount of the transaction and we’ll be happy to assist.

TIP: Buy load transactions must be almost instant, but there are cases of delayed notification. If this has happened, double check the recipient’s balance first.

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