Load transactions may fail when the network experiences an error. If in any case this happens, the amount will be automatically refunded to the sender’s Peso wallet. It would also be helpful to check the Coins.ph Status Page for real-time updates on Coins.ph services like load services.
However, if the sender's Peso wallet has been deducted but the recipient did not receive the load, just send us an email at firstname.lastname@example.org stating the details of the transaction such as the mobile number and amount of the transaction and we’ll be happy to assist you.
TIP: Buy load transactions are generally almost instant, but in some cases there may be delays. If this has happened, double check your load balance first by making a balance inquiry.