There may be cases of network error causing the load to fail. If in any case this has happened, the amount will automatically be refunded to the sender’s peso wallet. However, if the wallet has been deducted but recipient did not receive the load, just send us an email at firstname.lastname@example.org stating the mobile number and amount of the transaction and we’ll be happy to assist.
TIP: Buy load transactions are generally almost instant, but in some cases there may be delays. If this has happened, double check the recipient’s balance first.