Once a load transaction has been processed, unfortunately, we are unable to cancel it or change the details due to its irreversible nature. With this, customers must exercise extreme care in providing the recipient number and amount to be transferred.
We understand and acknowledge that it is possible to make mistakes with these types of transactions. For future load transactions, it would be best to double check all transaction details to avoid further delays or issues.
If you are encountering other issues with your load transactions, feel free to send us a message through the Coins app or Coins Support Form. so that we may assist you further.