Once a load transaction has been processed, unfortunately, we are unable to cancel it or change the details due to its irreversible nature.
We understand and acknowledge that it is possible to make mistakes with these types of transactions. For future load transactions, it would be best to double check all transaction details to avoid further delays or issues.
If you are encountering other issues with your load transactions, feel free to send us a message through the Coins.ph app or via our contact form here so that we may assist you further.
