If you no longer wish to complete a cash-in request, you can easily cancel pending orders directly through your Coins.ph account. Canceling unneeded orders helps keep your transaction history organized and immediately frees up your daily cash-in limit.
Eligible Transactions
Order cancellation is available for pending transactions that require manual action or payment completion, such as Over-the-Counter Remittance Centers via Dragonpay (e.g., Cebuana Lhuillier, M Lhuillier, Palawan Pawnshop).
Note: Cash-in orders can only be canceled while they are still in Pending status. Completed or processed transactions cannot be canceled or reversed.
Steps to Cancel a Cash-In Order
- Log in to your Coins.ph app.
- Navigate to the Portfolio tab.
- Select your PHP Wallet balance to view your Transaction History.
-
Locate and tap the specific pending cash-in transaction you wish to cancel.
-
Tap the Cancel Order button and confirm the cancellation.
Frequently Asked Questions
1. Can I cancel a cash-in transaction after it has been processed?
No. Once a cash-in transaction is processed or credited to your wallet, it cannot be canceled. You can only cancel orders that are still in Pending status.
2. What happens if I do not cancel an unneeded cash-in request?
If you do not manually cancel an unneeded cash-in request, it will remain pending and temporarily count against your daily limit until it automatically expires based on the outlet's payment window.
3. Is there a fee for canceling a cash-in order?
No, canceling a pending cash-in order on Coins.ph is completely free of charge.