How long does it take for the payment to arrive?
Funds arrive in your Coins.ph wallet instantly.
How can I confirm that I was paid?
If you signed up with a phone number you’ll receive an SMS confirming the payment. If you created your account with an email address, you’ll receive an email confirming the transaction.
You can also ask the customer to show the payment confirmation screen on their phone, which will show the amount that was sent to you.
Where does the money go?
Your customer's payment will go into your Coins.ph wallet. If the QR code you printed is your Peso wallet, payments will be received in your Peso wallet. On the other hand, if you printed your BTC wallet, payments in Peso will be converted automatically to BTC.
How can I use the money in my Coins wallet?
You can use the money in your wallet to pay your employees, pay your suppliers, or cash out funds to your bank account.
My name appears when customers pay in their app, and not my business name. Why?
In order for the name of your business to appear on the payment page you need to submit information about your business via the Know Your Business (KYB) process.
Once you’ve completed KYB, you will have the option to change the name that appears on the payment page.