If the cash out option you selected is not instant, it is possible that your request is still being processed. You should receive the cash out (or the claiming details for OTC transactions) by the estimated time of delivery stated on the time of your transaction.
You can see a complete list of each cash out option's expected time of completion below:
Banks and e-wallets
-
InstaPay: Up to 10 minutes
-
PESONet: You may refer to the table below for the Estimated Delivery Time of PESONet cash out transactions:
Remittance Center (OTC Cash Pickup via Dragonpay)
- Cebuana Lhuillier: Up to 10 minutes
- M Lhuillier Cash Pickup: Up to 10 minutes
- Palawan Pawnshop: Up to 10 minutes
Philippine National Holidays may affect processing time for some cash out options. For a list of holidays, please refer to this Wiki article.
If you haven't received the cash out within the specified time, please send us a message through our Chatbot widget or Coins Support Form for further assistance.
For real-time updates on the outlets, please check our Status Page.