Why haven't I received my PHP cash out?

Reasons for Cash Out Delays

1. Processing Time:

If the cash out option you selected is not instant, it is possible that your request is still being processed. You should receive the cash out (or the claiming details for OTC transactions) by the estimated time of delivery stated on the time of your transaction.

Banks and eWallets

• InstaPay: Up to 10 minutes
• PESONet: You may refer to the table below for the Estimated Delivery Time of PESONet cash out transactions:

Remittance Center (OTC Cash Pickup via Dragonpay)

• Cebuana Lhuillier: Up to 10 minutes

• M Lhuillier Cash Pickup: Up to 10 minutes
• Palawan Pawnshop: Up to 10 minutes
• Pera Hub (NEW)
• Villarica Pawnshop, Inc. (NEW)
• LBC Express (NEW)
• RD Pawnshop (NEW)
• Bayad Center (NEW)

2. Holidays and Weekends:

Philippine National Holidays can affect processing times. Transactions may take longer during these periods.  Refer here for a list of holidays.

3. Incorrect Account Details:

Ensure that the account details provided are accurate. Incorrect information can lead to transaction failures.

4. Receiving Account Issues:

The receiving account may be inactive or unable to accept transfers, causing delays or refunds.

5. Transaction Limits:

Transfers exceeding the limits set by the receiving bank or platform may not process successfully.

What to Do If Your Cash Out Is Delayed

• Check Transaction Status: Look at the transaction history in the Coins.ph app for updates.
• Real-Time Updates: For real-time updates on cash out outlets and processing times, check the Status Page provided by Coins.ph.

Contact Support: If your cash out hasn’t arrived within the expected timeframe, reach out for assistance.