Cash out options have different processing times.
You can see below for a complete list of each cash out option's expected time of completion:
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Cash Out Option
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Processing Time
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InstaPay: Up to 10 minutes
Standard: Cash outs placed before 10 AM (PH time) on a business day will be processed the same day, on or before 6 PM. Otherwise, it will be processed on or before 6 PM of the next business day.
PESONet: Cash outs placed before 1 PM (PH time) on a business day will be processed the same day, on or before 11:59 PM. Otherwise, it will be processed on or before 11:59 PM of the next business day.
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Cash Cards
(BDO Cash Card, RCBC MyWallet, Smart Money Card)
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Cash outs placed before 10 AM (PH time) will be processed the same day, on or before 6 PM. Otherwise, it will be processed on or before 6 PM of the following day.
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E-Wallets
(GCash & PayMaya)
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Cash outs placed before 10 AM (PH time) will be processed the same day, on or before 6 PM. Otherwise, it will be processed on or before 6 PM of the following day. Delivery time may take 2-3 business days.
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Palawan Express Pera Padala
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Cash outs placed before 3 PM (PH time) from Monday to Saturday will be processed within the same day, on or before 6 PM. Cash outs placed past this cut-off will be processed by 6 PM of the following day. Cash outs placed past 3 PM on Saturday or placed on Sunday are processed by 6 PM of the following Monday.
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Philippine National Holidays may affect processing time for some cash out options. For a list of Philippine national holidays, please refer to this Wiki article.
If you haven't received the cash out within the specified time, please send us a message at help@coins.ph for further assistance.
