InstaPay is an Electronic Fund Transfer (EFT) service regulated by the Bangko Sentral ng Pilipinas (BSP) that allows Coins.ph users to cash out funds instantly to participating banks and e-wallets across the Philippines, 24/7, all year round.
Fees, Limits, and Account Prerequisites
- Processing Fee: A low fixed fee of ₱5 per transaction applies to all successful InstaPay cash outs.
- Transaction Limits: Minimum cash-out amount is ₱1 up to a maximum of ₱50,000 per transaction.
- BDO Daily Limit Exception: Cash outs to BDO accounts have a specific maximum daily limit of ₱20,000.
Prerequisites to Cash Out via InstaPay
Before initiating an InstaPay transfer, ensure your Coins.ph account meets the following verification requirements:
- Your account is at least ID and Selfie Verified.
- Your account has an active, verified mobile phone number linked.
Supported Banks and E-Wallets
You can send real-time InstaPay cash outs from Coins.ph to any of the following BSP-supervised institutions:
Supported Institutions (A–C) |
Supported Institutions (D–M) |
Supported Institutions (N–Z) |
|---|---|---|
| Asia United Bank Corporation (AUB) | Development Bank of the Philippines (DBP) | PayMaya Philippines, Inc. / Maya |
| Banco de Oro (BDO)* | Dungganon Bank, Inc. | Philippine Bank of Communications (PBCom) |
| Bangko Mabuhay (A Rural Bank), Inc. | EastWest Banking Corporation | Philippine Business Bank, Inc. |
| Bank of Commerce | EastWest Rural Bank | Philippine National Bank (PNB) |
| CARD Bank, Inc. | Equicom Savings Bank, Inc. | Philippine Trust Company / Philtrust |
| Cebuana Lhuillier Rural Bank, Inc. | G-Xchange, Inc. (GCash) | Philippine Veterans Bank |
| China Bank Savings, Inc. | GrabPay Philippines | Queenbank / Quezon Capital Rural Bank |
| China Banking Corporation | ING Bank N.V. | Rizal Commercial Banking Corp. (RCBC) |
| CTBC Bank (Philippines) Corporation | ISLA Bank (A Thrift Bank), Inc. | Robinsons Bank Corporation |
| — | Land Bank of the Philippines | Rural Bank of Guinobatan |
| — | Malayan Bank Savings & Mortgage | Security Bank Corporation |
| — | Maybank Philippines, Inc. | Starpay / Sterling Bank of Asia |
| — | Metropolitan Bank & Trust Co. (Metrobank) | Sun Savings Bank / Wealth Development |
| — | Partner Rural Bank (Cotabato), Inc. | Union Bank of the Philippines |
| — | — | United Coconut Planters Bank (UCPB) |
*Note: Cash outs to BDO are subject to a daily limit of ₱20,000. For real-time operational status across all outlets, please visit the official Coins.ph Status Page.
Steps to Cash Out via InstaPay
Via the Coins.ph App
- Open the Coins.ph app and navigate to the Portfolio tab.
-
Tap Withdraw and select Cash Out.
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Scroll through the available options or use the search bar to locate your recipient bank or e-wallet.
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Select InstaPay as your transfer method (₱5 fee).
- Enter the withdrawal amount, Account Holder Name, Account Number, and Recipient Phone Number.
- Review all transaction details carefully and complete your security verification (MFA/OTP).
Via the Coins.ph Website
- Log into your account and click the Portfolio tab on the left sidebar.
- Click on your PHP Wallet balance under your portfolio list.
- Click the Cash Out button in the upper-right corner.
- Search for your target bank or e-wallet and select InstaPay.
- Input the cash-out amount, enter the recipient account details, and complete security verification.
Troubleshooting Delayed InstaPay Cash Outs
InstaPay transfers settle in real-time under normal conditions. However, if your transaction is taking longer than expected, review the common causes and resolution steps below:
Common Causes for Delays
- Network Interruption: Temporary maintenance or connectivity issues between InstaPay gateways or receiving banks.
- Incorrect Account Details: Typing an incorrect account number or recipient name may cause the receiving bank to reject or delay the credit.
- Bank System Downtime: Specific receiving banks may undergo scheduled system maintenance outside Coins.ph control.
- Limit Exceeded: Requests exceeding your available Coins.ph limits or the receiving bank's cap (e.g., BDO's ₱20,000 limit).
Steps to Resolve Delayed Cash Outs
- Check App Order Status: Review your Coins.ph transaction history to see if the cash out is marked as Processing, Completed, or Failed/Refunded.
- Check Service Advisories: Visit the Coins.ph Status Page to see if there are active network maintenance alerts.
- Contact Support: If the funds are debited from your Coins.ph account but haven't reached the recipient, submit a request to Coins Support along with your transaction reference number and screenshot for manual verification.
Frequently Asked Questions
1. How fast are InstaPay cash outs credited?
InstaPay cash outs process instantly in real-time, 24/7. Funds should reflect in the recipient's bank account or e-wallet within seconds to a few minutes of completion.
2. What happens if I enter the wrong account number for my InstaPay cash out?
All completed InstaPay fund transfers are considered final and irreversible. If an incorrect account number is provided, recovery is strictly on a best-effort basis depending on:
- Availability of the credited funds at the destination bank.
- The receiving account holder's explicit consent to be debited.
- Inter-bank processing policies (servicing recovery fees may apply).
3. Are there fees for using InstaPay to cash out?
Yes. Coins.ph charges a flat fixed fee of ₱5 per successful transaction regardless of the amount transferred (up to ₱50,000).
You may refer to their website for more information on InstaPay.