Here are the quick steps you can follow to change the mobile number linked to your Coins.ph account:
Via Mobile App
Log in your Coins.ph mobile app. Click the User Icon on the upper left of the wallet screen. Click Settings at the bottom, then you should see your options here:
Click Change mobile number, then indicate the number you want to link to your account and click Update mobile number.
Multiple verification codes will be required before a successful change of mobile number. Click Send beside each required code to receive the OTP via your Old number and New number. If you can't receive a verification code, it would be best to wait for a few minutes before trying it again.
To improve the security of your account, there will be a 24-hour lock on withdrawals after a successful mobile number change. After the said time window, all withdrawals will be available again.
Note: Kindly also make sure that your SIM card is already registered for a smooth experience with your account.
Via Web Browser
Log in to Coins.ph on your web browser through our official login page: https://app.coins.ph/welcome/login. Then, on the upper right corner of your browser, click the user icon and choose Account Settings.
Under Mobile, simply click Change mobile no., enter your desired mobile number, and click Update mobile number.
Multiple verification codes will be required before a successful change of mobile number. Click Send beside each required code to receive the OTP via your Old number and New number. If you can't receive a verification code, it would be best to wait for a few minutes before trying it again.
To improve the security of your account, there will be a 24-hour lock on withdrawals after a successful mobile number change. After the said time window, all withdrawals will be available again.
Please send us a message through the app or make a request here if you are having trouble changing the mobile number linked to your account.