Why Change Your Mobile Number?
- Update contact information after getting a new SIM
- Enhance account security
- Ensure uninterrupted access to your Coins.ph services
Here are the quick steps to update the mobile number linked to your Coins.ph account:
Steps to Change Your Mobile Number on the Coins App
1. Log in to your Coins.ph app.
Click the User icon on the upper left of the screen.
2. Click Settings.
3. Click on Mobile Number.
4. Enter New Mobile Number.
- Input your new mobile number.
- Click on Send next to the SMS Verification Code section to receive a verification code on your new number.
- Note: The Next button will activate once you enter the required verification code.
5. Proceed with Facial Recognition.
This is a recent security feature to ensure it is indeed the account user requesting updates to their account details.
6. Input Verification Codes
- After successful facial recognition, enter all required verification codes under Security Check.
- Click Request Code along each code to receive them via your email, old number, and 2FA (if applicable). Wait a few moments for each code.
- Note: The Confirm button will become black once all required codes are entered.
7. Your mobile number is now updated!
Note: Kindly also make sure that your SIM card is already registered for a smooth experience with your account.
Steps to Change Your Mobile Number on the Coins Website
1. Log in to Coins.ph on your web browser through our official login page (https://pro.coins.ph/en-ph/login/).
2. On the lower left corner of your browser, click the User icon and choose "Account Settings".
3. In the Account section, simply click "Change number" on the Mobile Number option.
4. Enter New Mobile Number.
- Input your new mobile number.
- Click on Send next to the SMS Verification Code section to receive a verification code on your new number.
- Note: The Next button will turn blue once you enter the required verification code.
5. Proceed with Facial Recognition. This is a recent security feature to ensure it is indeed the account user requesting updates to their account details.
6. Input Verification Codes
- After successful facial recognition, enter all required verification codes under Security Check.
- Click Send next to each code to receive them via your email, old number, and 2FA (if applicable). Wait a few moments for each code.
- Note: The Confirm button will become black once all required codes are entered.
7. Your mobile number is now updated!
Important Notes
- Ensure that your new SIM card is registered with a mobile network provider for uninterrupted service.
- If you encounter any issues during this process, please reach out for assistance.
Frequently Asked Questions
How long does it take to change my mobile number?
The change of your account details is instant! On the other hand, the process typically takes 5-10 minutes, depending on verification steps.
Can I change my number if I lost my old SIM?
Yes, but instead you can go through the Need Help? Option to update your account details.