How to change linked Coins.ph mobile number

Why Change Your Mobile Number?

• Update contact information after getting a new SIM
• Enhance account security
• Ensure uninterrupted access to your Coins.ph services

Here are the quick steps to update the mobile number linked to your Coins.ph account:

Steps to Change Your Mobile Number on the Coins App

1. Log in to your Coins.ph app. 

Click the User icon on the upper left of the screen. 

2. Click Settings.

3. Click on Mobile Number.

4. Check Security Notice

• Before proceeding, a security notice will prompt, informing you that withdrawals and cash outs will be temporarily locked for 24 hours.
• This added protection helps safeguard your account from unauthorized activity.
• If you wish to proceed, kindly click “Continue.”

5. Enter New Mobile Number.

• Input your new mobile number.
• Click on Send next to the SMS Verification Code section to receive a verification code on your new number.
• Note: The Next button will activate once you enter the required verification code.

6. Proceed with Facial Recognition. 

This is a recent security feature to ensure it is indeed the account user requesting updates to their account details.

7. Input Verification Codes

• After successful facial recognition, enter all required verification codes under Security Check.
• Click Request Code along each code to receive them via your email, old number, and 2FA (if applicable). Wait a few moments for each code.
• Note: The Confirm button will become blue once all required codes are entered.

8. Your mobile number is now updated!

Note: Kindly also make sure that your SIM card is already registered for a smooth experience with your account.

*Withdrawal Security Notice:

Withdrawals are temporarily locked for 24 hours after account updates to help protect your account from unauthorized activity. If you recently updated your account information, please try again after the 24-hour security period has ended. If you did not authorize the recent changes, kindly contact Support immediately.

Steps to Change Your Mobile Number on the Coins Website

1. Log In: Go to the official Coins.ph website, and log into your account.

2. Click on Settings: Click General afterwards to show account details. 

2. Check Security Notice:

• Before proceeding, a security notice will prompt, informing you that withdrawals and cash outs will be temporarily locked for 24 hours.
• This added protection helps safeguard your account from unauthorized activity.

• If you wish to proceed, kindly click “Continue.”

  

3. Change Mobile Number:

• Click on Change number next to Mobile number.
• Enter your new number in the provided field. 

4. Check Security Notice and Receive Verification Codes:

• Once read and understood, click Continue on the aforementioned notice. 
• Click Request code afterward, to receive the required OTP from your new mobile number.
• Click on Change mobile number afterwards. 
  • You may be prompted to input additional OTPs to proceed: SMS and/or 2FA (if this has been enabled previously).
• If you experience delays in receiving codes, be patient and try again later.

*Withdrawal Security Notice:

Withdrawals are temporarily locked for 24 hours after account updates to help protect your account from unauthorized activity. If you recently updated your account information, please try again after the 24-hour security period has ended. If you did not authorize the recent changes, kindly contact Support immediately.

Important Notes

• Ensure that your new SIM card is registered with a mobile network provider for uninterrupted service.
• If you encounter any issues during this process, please reach out for assistance.