What is Facial Recognition for?
Please do know that this is a policy to better protect user account security. The mentioned policy involves performing necessary checks which may lead to providing recognition scans and additional one-time passwords (OTPs).
Given this, please proceed with Facial Recognition. This is a recent security feature to ensure it is indeed the account user requesting for the account activity.
After a successful Facial Recognition procedure, kindly input all the required verification codes under Security Check.
Facial Recognition on Coins Website
For activities on the Coins website that require Facial Recognition (e.g. crypto transactions or account verification), you may be presented with the following QR code:
To proceed, kindly scan the QR Code with your Coins app to proceed with the Facial Recognition scan. You may access said feature by clicking the Scan QR button on the upper right of your Home tab.
Why is my Facial Recognition infinitely loading?
If you are experiencing an infinite loading screen after initiating Facial Recognition, you may have missed enabling the Permission - Camera for your Coins.ph app. You may read more on the following article for more info on checking your app permission.
Contact us through our Chatbot or webform should you need any further assistance.