Please do know that this is a security policy to better protect user account safety. The mentioned policy involves performing necessary checks which may lead to providing recognition scans and additional one-time passwords (OTPs).
Given this, please proceed with Facial Recognition. This is a recent security feature to ensure it is indeed the account user requesting for the account activity.
After a successful Facial Recognition procedure, kindly input all the required verification codes under Authentication.
Contact us through our Chatbot or webform should you need any further assistance.