How can I change my MPIN/ Password? – Coins.ph Help Center

What is an MPIN?

Account security is at the top of our priority. With Coins accounts now using MPINs, securing your account is now easier to remember with the 4-digit passwords.

Here are quick steps you can follow to change your current MPIN:

Changing MPIN when Logged Out

From the Login Page (App)

Click on the button.

Select "Forgot MPIN/Password?"

From the Need Help? option (Web)

Click the "Need Help?" link directly from the login page.
Choose "Forgot my MPIN/Password" from the options.

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3. You may opt to provide the mobile number or email address, whichever is linked to your account.

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4. Then, provide a new MPIN for your account.

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5. Kindly input all the required verification codes under Security Check.

Note: Once all required verification codes are provided, the Confirm button will turn blue.

If unable to receive, you may click the Need help? button below, and check our Help Center article here for more help.

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You may also be required to complete Facial Recognition (in-app) or Selfie video recording (on website). This is a recent security feature to ensure it is indeed the account user requesting updates to their account details.

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Changing MPIN when Logged In

From the Account Settings

If you are logged in, you may also update or change your MPIN by going to Settings through the Account icon. Then click Change MPIN/ Password.

On the Coins App

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On the Coins Website

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NOTE: Please be advised that the above feature is available only for updated Coins.ph applications. Kindly update your app to the latest version (You may refer to our Help Center articles here for Android and here for iOS for guidance). Otherwise, you may access the said feature through the Coins Website.

Security Tips

MPIN Combinations to avoid

Same digits (e.g. 0000, 1111)
Incremental or decremental consecutive digits (e.g. 1234, 9876)
Consecutive numbers (forward or reverse sequence) from your mobile number
Derived from your birthdate
MPIN previously used
MPIN is already used with another website or service

Learn more about improving your account’s security in our dedicated Help Center section.

Additional Tips

Never share your MPIN with anyone
Enable biometric authentication when available
Regularly update your MPIN
Monitor account activity

You can also visit this article for more tips on how to keep your Coins.ph account safe.