What is an MPIN?
Account security is at the top of our priority. With Coins accounts now using MPINs, securing your account is now easier to remember with the 4-digit passwords.
Here are quick steps you can follow to change your current MPIN:
Changing MPIN when Logged Out
From the Login Page (App)
- Click on the
button.
- Select "Forgot MPIN/Password?"
From the Need Help? option (Web)
-
Click the "Need Help?" link directly from the login page.
- Choose "Forgot my MPIN/Password" from the options.
4. You may opt to provide the mobile number or email address, whichever is linked to your account.
5. Check Security Notice:
- Before proceeding, a security notice will prompt, informing you that withdrawals and cash outs will be temporarily locked for 24 hours.
- This added protection helps safeguard your account from unauthorized activity.
-
If you wish to proceed, kindly click “Continue.”
6. Then, provide a new MPIN for your account.
6. Kindly input all the required verification codes under Security Check.
7. Once this is done, your account's MPIN should now be updated!
Note: Once all required verification codes are provided, the Confirm button will turn black.
*Withdrawal Security Notice:
Withdrawals are temporarily locked for 24 hours after account updates to help protect your account from unauthorized activity. If you recently updated your account information, please try again after the 24-hour security period has ended. If you did not authorize the recent changes, kindly contact Support immediately.
If unable to receive, you may click the Need help? button below, and check our Help Center article here for more help.
You may also be required to complete Facial Recognition (in-app) or Selfie video recording (on website). This is a recent security feature to ensure it is indeed the account user requesting updates to their account details.
Changing MPIN when Logged In
From the Account Settings
If you are logged in, you may also update or change your MPIN by going to Settings through the Account icon. Then click Change MPIN/ Password.
On the Coins App
- On the account settings, click on MPIN/Password
2. Check Security Notice:
- Before proceeding, a security notice will prompt, informing you that withdrawals and cash outs will be temporarily locked for 24 hours.
- This added protection helps safeguard your account from unauthorized activity.
-
If you wish to proceed, kindly click “Continue.”
3. Fill out the text box as indicated
On the Coins Website
Check Security Notice:
- Before proceeding, a security notice will prompt, informing you that withdrawals and cash outs will be temporarily locked for 24 hours.
- This added protection helps safeguard your account from unauthorized activity.
-
If you wish to proceed, kindly click “Continue.”
*Withdrawal Security Notice:
Withdrawals are temporarily locked for 24 hours after account updates to help protect your account from unauthorized activity. If you recently updated your account information, please try again after the 24-hour security period has ended. If you did not authorize the recent changes, kindly contact Support immediately.
NOTE: Please be advised that the above feature is available only for updated Coins.ph applications. Kindly update your app to the latest version (You may refer to our Help Center articles here for Android and here for iOS for guidance). Otherwise, you may access the said feature through the Coins Website.
Security Tips
MPIN Combinations to avoid
- Same digits (e.g. 0000, 1111)
- Incremental or decremental consecutive digits (e.g. 1234, 9876)
- Consecutive numbers (forward or reverse sequence) from your mobile number
- Derived from your birthdate
- MPIN previously used
- MPIN is already used with another website or service
Learn more about improving your account’s security in our dedicated Help Center section.
Additional Tips
- Never share your MPIN with anyone
- Enable biometric authentication when available
- Regularly update your MPIN
- Monitor account activity
You can also visit this article for more tips on how to keep your Coins.ph account safe.