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  1. Coins.ph Help Center
  2. Account Details, Limits, and Verification

Account Details, Limits, and Verification

Learn how to verify your account, check your limits, and change your account details

Account Details

  • What is my Coins.ph account number?
  • What can I do if I forgot my account details?
  • How can I receive my verification codes?
  • Help! It says that my account is "not supported in NY region."
  • I would like to follow up my mobile number / email address update.
  • Help! I cannot log in to my Coins.ph account.
See all 15 articles

Transaction Limits

  • How can I increase my daily transaction limits?
  • How are daily/monthly/annual transaction limits tracked?
  • What transactions affect my cash in and cash out limits?

Verification

  • Which IDs are accepted for the ID verification process?
  • I want to follow up on my Enhanced Verification submission
  • Why was my address document rejected?
  • I cannot upload my address verification document
  • How do I get my account ID and selfie verified?
  • I'm still a minor, how do I get my account ID and Selfie verified?
See all 15 articles

Custom Limits

  • List of Acceptable Financial Documents for Enhanced Verification & Custom Limits Request
  • What are custom limits and how do I apply?
  • Tips to get accepted for Custom Limits
  • Why do I have to show my source of funds?

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Our hotline (02) 8692-2829 is also available from 10am - 6pm, Mondays to Fridays.