Lost access to your account details (mobile number or email address) and unable to receive codes when logging in? Don’t worry! We can help.
You may follow the steps below to be able to login to your account:
1. On the Login page, click the Need help? button.
2. From the list, you may choose either Lost my phone number or Lost my email option, depending on your concern.
3. Provide the mobile number or email address linked to your account, which you have lost access to.
Note: If instead you forgot the details registered to your account, you may refer to our Help Center article here.
4. If the account details provided were previously registered, you may then proceed to updating to your new account details. Kindly ensure to have your new account details handy as you'd need to provide the verification code to be sent to the said detail.
5. Once done with the verification steps, your new account detail is now registered to your account! You can now use this mobile number or email address to login to your account.
NOTE: Please be advised that the above feature is available only for updated Coins.ph applications. Kindly update your app to the latest version (You may refer to our Help Center articles here for Android and here for iOS for guidance). Otherwise, you may access the said feature through the Coins Website.
Contact us through our Chatbot or Coins Support Form should you need any further assistance.