Account security is our top priority. With Coins.ph accounts using a 4-digit MPIN (Mobile Personal Identification Number), securing your account is both highly secure and easy to remember.
Whether you are logged out and forgot your credentials, or simply want to update your security settings while logged in, follow the quick steps below to change or reset your MPIN.
What is an MPIN?
An MPIN is a secure, 4-digit password used to log into your Coins.ph mobile app and authorize transaction requests. Treating your MPIN with the same level of care as a bank PIN is essential to protecting your digital assets.
Section 1: Changing Your MPIN When Logged Out (Resetting a Forgotten MPIN)
If you cannot log in because you have forgotten your current MPIN, you can reset it directly from the login screen on either the app or the website.
Step 1: Access the Reset Screen
On the Coins.ph App: Enter your registered mobile number or email address on the login screen, then tap the "Forgot MPIN/Password?" or "I forgot my MPIN" button at the bottom.
On the Coins.ph Website: Click the "Need Help?" link located directly on the login page, then select "Forgot my MPIN/Password" from the options.
Step 2: Acknowledge the Security Notice
A security prompt will appear informing you that withdrawals and cash outs will be temporarily locked for 24 hours to protect your account from unauthorized activity.
To proceed with the reset, click "Continue."
Step 3: Provide Your Account Information
Enter the registered mobile number or email address linked to your Coins.ph account.
Step 4: Create a New MPIN
Input your new 4-digit MPIN. (Please make sure your new MPIN is strong and secure).
Enter Verification Codes: Input the security verification codes (OTPs) sent to your registered email and/or mobile number.
Complete Identity Check: You may also be prompted to complete Facial Recognition (on the app) or record a Selfie Video (on the website). This is a vital security feature to confirm that the real account owner is requesting the change.
Confirm: Once all required verification codes are entered, the Confirm button will turn active (black). Click it to complete the update!
Section 2: Changing Your MPIN When Logged In (Updating Security Settings)
If you already know your current MPIN and want to update it for security purposes, you can do so directly from your Account Settings.
On the Coins.ph Mobile App:
Tap your Account Icon (User Profile) in the top-left corner of the app.
Go to Settings and select MPIN/Password.
Acknowledge the Security Notice: Click "Continue" to accept the temporary 24-hour withdrawal lock.
Enter your current MPIN, followed by your new 4-digit MPIN, and confirm the change.
On the Coins.ph Website:
Click your Account Icon and navigate to Settings.
Click Change MPIN/Password.
Acknowledge the Security Notice: Click "Continue" to accept the temporary 24-hour withdrawal lock.
Fill out the fields with your current password/MPIN and enter your new 4-digit combination to save your updates.
Important Security and App Update Notices
⚠️ 24-Hour Withdrawal Security Lock:
To safeguard your funds from unauthorized access, all withdrawals and cash-outs are temporarily locked for 24 hours immediately following any MPIN update. If you recently changed your MPIN, please wait for this security period to expire before attempting a withdrawal. If you did not authorize this change, please contact Coins.ph Support immediately.
📱 Keep Your App Updated These self-service security features are only available on the latest versions of our mobile application. Please ensure you update your app to the latest version via the Google Play Store (Android) or Apple App Store (iOS). If you are using an older app version, you can access these settings directly through the Coins.ph Website.
Security Tips & Guidelines
To ensure your digital wallet remains completely secure, keep these best practices in mind:
Create a Robust MPIN: Our system automatically blocks predictable or weak number patterns (such as sequential or repetitive numbers). For a complete list of patterns to avoid and tips on how to choose a secure combination, please refer to our dedicated guide on creating a new MPIN.
Never Share Your MPIN: Coins.ph employees, support staff, and representatives will never ask you for your MPIN, password, or verification OTP codes.
Enable Biometrics: Turn on fingerprint or facial recognition login in your app settings for quick, secure access without having to type your MPIN in public.
Update Regularly: Change your MPIN every 3 to 6 months to maintain peak account security.
Monitor Sessions: Keep an eye on your active login sessions and transaction history to spot any unusual activity early.
Frequently Asked Questions
1. What if I can't access my registered mobile number and email?+
Facial recognition adds an extra layer of security to verify it's really you requesting the password reset.
3. What should I do if I'm not receiving the verification codes?+
Check your spam folder for email codes, ensure proper network connection for SMS, and verify that your contact information is correct. If issues persist, contact Coins Support.
Frequently Asked Questions