What is an MPIN?
Account security is at the top of our priority. With Coins accounts now using MPINs, securing your account is now easier to remember with the 4-digit passwords.
Here are quick steps you can follow to change your current MPIN:
Steps to Reset Your MPIN or Password
On the Login page
1. Enter your mobile number or email address. (If using your email address, you may click first the Use email instead option at the bottom of the screen.)
2. Select "Forgot MPIN/Password?"
From the Need Help? option
1. Click the "Need Help?" directly from the login page.
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On the Coins App |
On the Coins Website |
2. Choose "Forgot my MPIN/Password" from the options.
3. You may opt to provide the mobile number or email address, whichever is linked to your account (Kindly click the Use email instead to input your email address).
4. Then, provide a new MPIN for your account.
6. Kindly input all the required verification codes under Security Check.
Note: Once all required verification codes are provided, the Confirm button will turn black.
If unable to receive, you may click the Need help? button below, and check our Help Center article here for more help.
You may also be required to complete Facial Recognition (in-app) or Selfie video recording (on website). This is a recent security feature to ensure it is indeed the account user requesting updates to their account details.
Security Tips
MPIN Combinations to avoid
- Same digits (e.g. 0000, 1111)
- Incremental or decremental consecutive digits (e.g. 1234, 9876)
- Consecutive numbers (forward or reversed sequence) from your mobile number
- Derived from your birthdate
- MPIN previously used
- MPIN already used with another website or service
Learn more about improving your account’s security in our dedicated Help Center section.
Additional Tips
- Never share your MPIN with anyone
- Enable biometric authentication when available
- Regularly update your MPIN
- Monitor account activity
You can also visit this article for more tips on how to keep your Coins.ph account safe.
Frequently asked questions
What if I can't access my registered mobile number and email?
You may still update your account details if you have lost access to your email address or mobile number.
Why am I required to do facial recognition?
Facial recognition adds an extra layer of security to verify it's really you requesting the password reset.
What should I do if I'm not receiving the verification codes?
Check your spam folder for email codes, ensure proper network connection for SMS, and verify that your contact information is correct. If issues persist, contact Coins Support.