Lost access to your account details (mobile number or email address) and unable to receive codes when logging in? Don’t worry! We can help.
Steps to Recover Your Account
Follow these steps to regain access to your Coins.ph account:
1. Visit the Login Page: Start by going to the Coins.ph login page.
2. Click on : This option is usually located above the login fields.
3. Select Your Issue: Choose either Lost my phone number or Lost my email based on what you need help with.
4. Provide Account Information: Enter the mobile number or email address linked to your account that you can no longer access. You must input the correct mobile or email connected to your account to proceed.
Note: Refer to our Help Center article here if you forgot the details registered to your account.
5. Update Your Details: Input your new active mobile number or email address. Ensure you have access to your phone/email ready, as you'll be receiving verification codes.
- Note: The Next button will activate once you enter the required verification code.
- Note: The SMS or Email verification code will be sent to the new mobile number or email address
6. Complete Verification Steps: Follow any additional verification steps such as 2FA or facial recognition for security purposes.
7. Access Your Account: Once verification is complete, your new account details will be registered. You can now log in using these updated credentials.
Important Notes
- Ensure that you are using the latest version of the Coins.ph app for a smooth recovery process. If not, update your app through the Google Play Store or Apple App Store.
- If you're unable to recover your account through these steps, you can access support via the Coins website, or contact Coins Support for further assistance.
Frequently Asked Questions
Can I recover my account without access to my email?
Yes, you can still recover your account by selecting "Lost my email" and providing any other information linked to your account.
What if I cannot remember any of my registered details?
If you're unable to recall any of your registered details, contact Coins.ph customer service directly for further assistance. Proper identity verification may be required.