Completing identity verification on Coins.ph is essential to unlock the full power of your account. Verifying your identity allows you to access core features—such as cashing out to banks or e-wallets, trading crypto, and enjoying significantly higher daily and monthly transaction limits.
Below is the complete guide on how to prepare your requirements, submit your documents, and get verified quickly.
Verification Requirements
To complete Level 2 (Identity Verification), you must provide:
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A Valid, Non-Expired Government-Issued ID
Only original physical IDs are accepted - you may cross-reference the list here.
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A Live Selfie Scan
You will be asked to take a live selfie using your device's camera to match your face with the photo on your official ID.
⏱️ Processing Time: Reviews typically take up to 3 business days. If you resubmit an updated document, the processing window restarts from the time of your latest submission. You will receive an automated notification via SMS, app notification, or email once reviewed.
Best Practices for Fast Approval
To avoid rejections or delays, keep these photography and formatting guidelines in mind:
File Format & Size: Uploads should be in .JPG, .PNG, or .PDF format under 20 MB in size.
Camera & Lighting: Use your smartphone's primary camera in a bright, evenly lit area. Ensure both text and profile photos are perfectly sharp with no blurry sections, and avoid using direct flash to prevent white reflection glare over text or photos.
Document Visibility & Quality: Capture the entire ID on a flat, neutral surface without covering any details with your fingers. Ensure there are no signs of physical tampering or alteration.
Originals Only: You must take a live photo of your actual, physical ID card. Do not use photocopies, printouts, or screen captures of digital screens.
Selfie Guidelines: Look directly at the camera with a neutral expression. Remove glasses, hats, face masks, or heavy accessories that obscure facial features. Avoid using digital beauty filters or photo editing.
Data Accuracy: Double-check that all typed profile information (Full Name, Birthdate, Address) matches the text on your ID card letter-for-letter before tapping submit.
📝 Looking for Higher Limits? Once your ID and Selfie verification is approved, you can optionally apply for Enhanced Verification by submitting a valid Proof of Income document to unlock higher transaction caps.