Starting April 28, 2022, Coins.ph has updated its list of valid IDs required for account verification.
This is essential for users who wish to utilize the full range of services offered by Coins.ph, including cashing in, cashing out, and other transactions.
List of Valid IDs
- Passport
- Driver's License
- Social Security System (SSS) Card (date of birth must be visible on the ID)
- Professional Regulation Commission (PRC) ID
- Postal ID
- Unified Multi-Purpose ID (UMID)
- Philippine Identification System (PhilSys) ID
- Voter's ID
Important Considerations
- All IDs must be valid and non-expired
- Clear, readable text and photos
- No signs of tampering or alteration
- Original government-issued IDs only
For Foreign Customers
- Please submit your international passport to comply with Philippine regulations.
- If in another language, kindly provide English translation
Frequently Asked Questions
What happens if my ID is expired?
Expired IDs will not be accepted for verification. You must provide a current valid ID to complete the process.
Can I use a school ID for verification?
School IDs are not accepted
What should I do if I don’t have any of the listed IDs?
If you do not possess any of the valid IDs listed, it is advisable to obtain one from the list as it will be necessary for future transactions on Coins.ph. Postal IDs would be the most easily accessible.
How long does the verification process take?
The verification process typically takes 24-48 business hours. You will receive a notification once your account has been verified.
Why was my ID rejected?
There are several possible reasons why your ID was rejected, most commonly:
- Name, date of birth or other information doesn't match that on valid ID.
- Account with the same name and date of birth exists.
- Valid ID profile picture doesn't match the selfie. Try a valid ID with an updated profile picture.
- Screen captured valid ID. Take a photo of your physical valid ID.
- ID is cut off / blurry / has glare.
- ID type not supported.
We also recommend these Tips for Getting Your Account Verified Successfully.