How to grant camera access for Selfie Verification on a Firefox browser

Our website asks for explicit permission from you (through a pop-up on your browser) to receive data from the camera on your device.

If you received this error while trying to submit a Selfie Verification, please grant the necessary permissions by following the steps outlined below, then try taking a selfie again.


How to grant camera access on Mozilla Firefox:

You first need to unblock camera access. To do this, click the green lock symbol found on the lefthand side of the URL field (next to where it says "https://"). 

This will reveal a dropdown with all of your browser permissions settings. Look for "Use the Camera" and click the dropdown next to it. Select "Always Ask".

Then, restart your browser.

When you navigate back to the Selfie Verification page, you should be able to see a camera symbol to the left of the green lock symbol, right next to the browser's back button.

Click the camera symbol to reveal the camera permissions pop-up. Make sure the correct camera is selected (On iMacs and MacBooks, your built-in camera will appear as "FaceTime HD Camera"), then click "Always Share". should now be authorized to access your camera, and you should now be able to take and submit your selfie!


How to revoke camera access on Mozilla Firefox:

If you wish to revoke camera access immediately after you have taken the selfie, simply click on the camera symbol again, then select "Stop Sharing".




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