What is the SIM Card Registration Act?
The Subscriber Identity Module (SIM) Card Registration Act requires all individual and corporate entities to register all SIM cards, physical or electronic, prepaid and postpaid, including those for broadband devices to be kept active.
The act aims to protect consumers from illegal mobile and online activities such as scams, phishing, smishing, and fraud.
The SIM Card Registration Act took effect since December 27, 2022 and gives subscribers until July 25, 2023* to complete the registration. Failure to do so will authorize the SIM card telco provider to deactivate unregistered SIM cards.
*Kindly note that some telco providers may set an earlier deadline for their subscribers.
How is my Coins.ph account affected by the SIM Card Registration Act?
Account Access and Verification
Customers who log in to Coins.ph should receive verification codes via their registered mobile numbers. Failure to register your sim card may lead to limitations in your Coins.ph account access since OTP log in codes cannot be delivered successfully.
Confirmation of Transactions
Key transacting activities require a one-time pin (OTP) to confirm an initiated transaction. Without an active sim, our system will be unable to successfully send OTPs to confirm your transactions.
Notifications and Important Updates
SMS is one of the effective ways to get notified about activity in your account. At Coins.ph, there are also instances where important updates are sent via text. Ensure your sim card is registered to keep yourself updated.
How do I register my SIM?
- Know the telco where your sim is registered
- Visit the official social media pages or website of your telco provider to learn more about the registration process
How can I make sure the number linked to my Coins.ph account is updated?
on the Coins app
Log in to your Coins.ph app. Click the [User] icon on the upper left of the screen.
Click [Settings] at the bottom:
Select Mobile number option, then indicate the number you want to link to your account and click [Update mobile number].
Note: Multiple verification codes through your Old and New number will be required before a successful change of mobile number.
To receive the codes, click [Send] beside each required code to receive the OTP via your Old number and New number, and Email (if applicable). Kindly wait a few minutes to receive each code.
on the Coins website
Log in to Coins.ph on your web browser through our official login page (https://pro.coins.ph/en-ph/login/).
Then, on the lower left corner of your browser, click the [User] icon and choose [Account Settings].
Under Mobile, simply click [Change mobile no.], enter your new mobile number, and click [Update mobile number].
To receive the codes, click [Send] beside each required code to receive the OTP via your Old number and New number, and Email (if applicable). Kindly wait a few minutes to receive each code.
Please send us a message through the Coins app or Coins Support Form if you are having trouble changing the mobile number linked to your account.