If you encounter a rejected incoming transaction on Coins.ph, it’s essential to know the necessary steps to ensure your funds are returned promptly and to process a reversal efficiently.
Steps to Process Your Reversal
1. Contact the Sending Platform
Advise the platform that initiated the transaction to reach out to Coins.ph. They should send an email to crypto.refunds@coins.ph.
2. Provide Required Information
The sending platform needs to include specific details about the rejected transaction:
- Transaction Date:
- Amount and Currency Sent:
- Beneficiary Wallet Address:
- Transaction Hashlink:
Important Considerations
Sanctioned Wallet Addresses
A sanctioned wallet address means the transaction was blocked due to:
- Potential fraud risks
- Compliance with regulatory requirements
- Suspicious activity flags
For more information on sanctioned wallet addresses and other related topics, refer to our articles on these subjects:
Preventing Future Issues
To avoid rejected transactions in the future, always double-check wallet addresses and ensure that you are not sending funds from or to sanctioned addresses. Familiarizing yourself with prohibited transactions outlined in the Coins.ph User Agreement can also help.
Importance of Transaction Hash
Including the transaction hashlink is crucial as it allows Coins.ph to trace and verify the transaction quickly, expediting the reversal process.