Keeping your contact information current is one of the best ways to keep your Coins.ph account secure and ensure you never miss critical transaction alerts, security notifications, or password resets.
Below is a complete, step-by-step guide on how to check your current details and how to update them using either the Coins.ph app or website.
⚠️ Important Security Notice:
For your protection, updating your email address or mobile number will trigger a temporary 24-hour lock on all withdrawals and cash-outs. This prevents unauthorized access to your funds if your account is ever compromised. If you did not authorize an account update, please contact Coins.ph Support immediately.
Part 1: How to Check Your Registered Contact Details
Before making any changes, you can verify which email address or phone number is currently linked to your account.
On the Coins.ph App
Log into your Coins.ph app.
Tap the User / Account icon in the upper left corner of the screen.
Select Settings from the menu - your registered information will be clearly displayed under the Email Address and Mobile Number sections.
On the Coins.ph Website
Log into your account on the official Coins.ph website.
Click on Settings, then select General to view your account details - your registered information will be clearly displayed under the Email Address and Mobile Number sections.
Part 2: How to Change Your Registered Email Address
On the Coins.ph App
Open the app and log into your account.
Tap the User icon (upper left corner) and go to Settings.
Tap on Email address.
Read the 24-hour withdrawal lock security notice and tap Continue.
Enter your new email address in the provided field.
Tap Send next to the Email Verification Code section.
Open your new email to find the One-Time Password (OTP). Enter the code to verify your new email.
Complete any additional required verification steps (such as entering codes from your old contact methods or 2FA, if enabled) to finalize the change.
On the Coins.ph Website
Go to the Coins.ph website and log into your account.
Click Settings and then click General.
Locate your email address and click Change email.
Read the 24-hour lock security notice and click Continue.
Enter your new email address and click Request code to receive an OTP at your new address.
Input the code along with any other requested security checks (such as SMS or 2FA) and click Change email address to finish.
Part 3: How to Change Your Linked Mobile Number
On the Coins.ph App
Log into your app, tap the User icon (upper left corner), and select Settings.
Tap on Mobile Number.
Review the 24-hour withdrawal lock security notice and tap Continue.
Enter your new mobile number.
Tap Send next to the SMS Verification Code field to receive a code on your new number, then enter it.
Proceed with Facial Recognition. This quick selfie scan ensures that you are truly the account owner requesting the change.
Under the Security Check screen, tap Request Code for each required field. You will need to enter the verification codes sent to your email, old mobile number, and 2FA app (if enabled).
Once all codes are entered, the Confirm button will turn blue. Tap it to instantly update your number.
On the Coins.ph Website
Log into the Coins.ph website, go to Settings, and select General.
Click Change number next to your current mobile number.
Review the security notice and click Continue.
Enter your new mobile number and click Request code to send an OTP to your new phone.
Enter the code along with any other required security checks (such as Email OTP or 2FA).
Click Change mobile number to save your updates.
Frequently Asked Questions
1. What if I lost access to my old email or SIM card?+
If you cannot receive verification codes because you lost your phone or can no longer access your old email inbox, do not worry. On the login or verification screen, click the Need Help? option. This will guide you through an alternate verification process to securely update your credentials.
2. Can I change my contact details multiple times?+
Yes, you can update your email or mobile number multiple times. Just keep in mind that each change triggers the 24-hour withdrawal security lock, and you must have a registered, active SIM card to ensure uninterrupted services.
3. I am not receiving my verification codes. What should I do?+
Give it a few minutes; network delays can sometimes stall SMS or email delivery.
For emails, double-check your Spam or Junk folder.
Ensure your new SIM card is fully registered with your local mobile network provider according to your local laws.
Frequently Asked Questions