One of Coins.ph’s partner lending platforms is TALA. Lending platforms allow you to send your loan directly to your Coins.ph account from where you can cash out your funds.
However, if you use a mobile number with TALA different from the number linked to your Coins.ph account, your loan will be sent to that number and not to your Coins.ph account.
There’s no need to worry though! To easily claim your loan and send the funds to your verified Coins.ph, you may change the mobile number on your account to match the number you used on TALA. More on this through the following Help Center article: How can I change my mobile number?