Keeping your contact information up-to-date is crucial for maintaining account security and ensuring uninterrupted access to your Coins.ph account. Here are the quick steps you can follow to change the email address linked to your Coins.ph account:
Steps to Change Your Email Address
On the Coins app
1. Log In: Open the Coins.ph app, and log into your account.
2. Access Account Settings: Tap the User icon in the upper left corner to open your account details.
3. Select Settings: Click on Settings from the menu.
4. Change Email Address:
- Tap on Email address.
5. Check Security Notice:
- Before proceeding, a security notice will prompt, informing you that withdrawals and cash outs will be temporarily locked for 24 hours.
- This added protection helps safeguard your account from unauthorized activity.
- If you wish to proceed, kindly click “Continue.”
6. Enter your new email address in the provided field.
- Click Send next to the Email Verification Code section.
7. Receive Verification Codes: You will need to verify your new email address with multiple codes:
- Click Request Code along each required code to receive an OTP (One-Time Password) at your new email address.
- If you do not receive a verification code, wait a few minutes and try again.
*Withdrawal Security Notice:
Withdrawals are temporarily locked for 24 hours after account updates to help protect your account from unauthorized activity. If you recently updated your account information, please try again after the 24-hour security period has ended. If you did not authorize the recent changes, kindly contact Support immediately.
On the Coins Website
1. Log In: Go to the official Coins.ph website, and log into your account.
2. Click on Settings: Click General afterwards to show account details.
2. Check Security Notice:
- Before proceeding, a security notice will prompt, informing you that withdrawals and cash outs will be temporarily locked for 24 hours.
- This added protection helps safeguard your account from unauthorized activity.
-
If you wish to proceed, kindly click “Continue.”
3. Change Email Address:
- Click on Change email next to Email Address.
- Enter your new email address in the provided field.
4. Check Security Notice and Receive Verification Codes:
- Once read and understood, click Continue on the aforementioned notice.
- Click Request code afterward, to receive the required OTP from your new email address.
-
Click on Change email address afterwards.
- You may be prompted to input additional OTPs to proceed: SMS and/or 2FA (if this has been enabled previously).
- If you experience delays in receiving codes, be patient and try again later.
*Withdrawal Security Notice:
Withdrawals are temporarily locked for 24 hours after account updates to help protect your account from unauthorized activity. If you recently updated your account information, please try again after the 24-hour security period has ended. If you did not authorize the recent changes, kindly contact Support immediately.
Verification Code Tips
- Click Request code for each required code.
- Allow a few minutes between code requests.
- Check spam/junk folders if codes aren't received.
Changing your email address is crucial for maintaining account security and ensuring you receive important notifications regarding transactions and updates. Keeping your contact information current helps protect against unauthorized access and ensures seamless communication with Coins.ph support.
Frequently Asked Questions
Can I change my email multiple times?
Yes, but kindly ensure to have access to your old and new email address for a successful change.
Can I change my email if I can't access my old email account?
You may make use of the Need Help? option to proceed with your credential change.