We highly encourage users to complete Identity Verification which involves submitting a valid ID and Selfie.
Why Complete Identity Verification?
- Access Full Services: Verification allows you to utilize all features of Coins.ph.
- Higher Transaction Limits: Verified accounts enjoy increased limits for cashing in, cashing out, and trading.
Follow the steps below to get ID and Selfie verified on the Coins.ph mobile app or website.
On the Coins App
1. Open Account:
Tap the User Icon in the upper left corner of the app.
2. Select Identity Verification:
Click on Identity Verification.
3. Start Verification:
Click Verify Now below Identity Verification.
4. Choose a Valid ID:
Select a Valid ID from the list provided.
5. Upload Your ID:
Then, you may now upload a clear photo of your ID.
Note: certain IDs may require both a front and back image.
6. Proceed to Selfie Verification:
After submitting your ID, proceed to Selfie Verification. Follow the instructions to complete Selfie Verification.
7. Review Your Details:
Check that your account details (ID Number, Name, Nationality, Address) are correct. Click Confirm to proceed or edit as necessary.
8. Confirmation Page:
You will be redirected to a confirmation page, simply click ‘Got it’.
You will receive a notification as soon as your Identity Verification has been processed and the review is complete.
On the Coins website
1. Log In:
Click the Account icon at the lower left corner of your screen and select Identity Verification.
2. Start Verification Process:
Click Verify now below Identity Verification.
3. Scan QR Code:
Scan the QR code on screen with your phone. This will enable you to proceed with the ID and Selfie verification process using your mobile device.
4. Submit Your ID and Selfie:
Follow the instructions to submit your ID and take a Selfie.
5. Review Your Details:
Check that your account details (ID Number, Name, Nationality, Address) are correct. Click Confirm to proceed or edit as necessary.
6. Receive Notification:
You will receive a notification as soon as your Identity Verification has been processed and the review is complete.
Frequently Asked Questions
What if my verification fails?
Common reasons for verification failure include:
- Blurry or unclear photos
- Expired ID documents
- Mismatched information
- Poor selfie quality
Try resubmitting with clearer photos and accurate information.
Can I use Coins.ph without verification?
While basic services are available without verification, completing the process unlocks full platform functionality and higher limits.