Your cash out transaction may have been refunded due to several reasons including the following, but not limited to:
- Incorrect account details
- Transfer will exceed limits of receiving account
- Account is unable to receive transfers or is inactive
If the details of your transaction are correct and you are unsure about the reason, we suggest to coordinate with your receiving bank or platform to check if there are any issues with the receiving account.
If ever you would still need assistance, don’t hesitate to message us through the Coins app or Coins Support Form.
For real-time updates on the outlets, please check our Status Page.