If in need of additional assistance beyond our Help Center articles, reach out to Coins.ph Customer Support through the Coins.ph mobile app or the Web Chatbot widget.

On the Coins app 

1. Log in and click the Account icon in the upper left corner. 

2. Select Help Center. 

3. Click Start Chat to connect with our Chatbot. Briefly describe your concern or select from a list of common issues. 

On the Coins Website

1. Log in to the Coins.ph website

2. Locate the Chatbot widget at the lower right corner of the screen.

3. Click on the chatbot widget and briefly describe your concern or select from the list of common concerns. 

4. Depending on your query, the chatbot may provide quick answers or suggest relevant articles. If the help of a Support agent is required, the chatbot will create a ticket for you.

For Urgent Concerns

Apart from the Coins Chatbot, you may also reach out through the following hotline numbers available 7am - 9pm, Mondays to Sundays:

• Globe  -  +63 9171186340
• Smart  - +63 9190626078
• Landline  -  (02) 88226467 (882-COINS)

Coins Support Form

For additional help, contact us through our Coins Support Form. Submit a request through form for more complex issues. 

Remember!

Coins.ph support will never ask for your:

• Password
• OTP codes
• Private keys
• Recovery phrase
  

Escalation Process

All messages that are received via our official customer support channels are automatically forwarded to the concerned operations team within Coins.ph depending on the nature of the customer's concern. An initial response from our support team can be expected within 24 hours from the receipt of your message.

Resolution Times

Concerns as classified into simple or complex depending on the nature of the concern. Please see our table below for the expected resolution timelines: