Cash Out from Coins.ph via Remittance Centers

Need cash right away? Coins.ph lets you cash out directly to over-the-counter remittance centers and pawnshops across the Philippines. This comprehensive guide covers the step-by-step cash-out process, supported outlets, limits, fee structures, and how to cancel or manage unclaimed transactions.

Remittance Center Outlets, Limits, and Fees

All Remittance Center cash-out transactions require a minimum amount of ₱1,000. Review the complete breakdown of supported outlets, maximum withdrawal limits, and fees below:

Note: For real-time operational updates across all payment channels, please check the official Coins.ph Status Page.

Step-by-Step Cash-Out Instructions

Via the Coins.ph App

1. Initiate Withdrawal: From the Portfolio tab, tap the Withdraw button and select Cash Out.

2. Select Outlet: Scroll through the options under the Remittance Center section or use the search bar to locate your preferred outlet.

   

3. Enter Amount: Input your withdrawal amount (minimum ₱1,000).
4. Enter Recipient Details: Provide the recipient's information exactly as shown on their two (2) valid IDs:
   • Mobile Number
   • Email Address
   • Full Name (First, Middle, and Last names)
   • Date of Birth

   • Current Address

     

     

5. Review Details: Verify all recipient information and tap Confirm.

   

6. Complete Security Check: Enter all required MFA/OTP verification codes. The Confirm button will activate (turn blue) once all codes are correctly entered.

Via the Coins.ph Website

1. Log In: Access your account via web browser and click Spot (under Assets) on the left sidebar.
2. Select Wallet: Click on your PHP balance under your wallet list.
3. Initiate Cash Out: Click the Cash Out button on the upper-right section of the screen.
4. Choose Remittance Center: Select your preferred partner outlet from the Remittance Center section.
5. Input Amount & Details: Specify the cash-out amount (minimum ₱1,000) and enter the recipient's required details.
6. Confirm & Verify: Review your transaction details, click Confirm, and enter your security verification codes.

How to Find Your Claiming Details / Tracking Number

Once your order is processed (typically within 10 minutes, except for Palawan Pawnshop batch processing), your claiming details will be issued via two channels:

• In-App Transaction History: Go to your Transaction History (found under the Others tab when viewing your PHP balance). Open your pending transaction order—your claiming code/tracking number will be displayed directly beside Reference No.

  

  

   

• Email Notification: The claiming code and instructions will also be sent directly to your registered Coins.ph email address.

Managing Unclaimed Cash Outs & Cancellations

When you initiate a remittance cash out, the funds (amount + fee) are deducted from your active balance and held until claimed at a branch. Here is what happens if a transaction remains unclaimed:

• Automatic 30-Day Cancellation: Unclaimed cash outs through the Remittance Center option are automatically cancelled after 30 days.
• Fund Refund: Once cancelled (manually or automatically), your total cash out amount (principal amount plus transaction fee) will instantly return to your PHP wallet balance. You will receive an email confirmation upon cancellation.

How to Manually Cancel an Unclaimed Cash Out

If you prefer not to wait or wish to switch to an instant cash-out channel (like InstaPay), you can manually cancel your order anytime:

1. Open your Coins.ph wallet and go to your Transaction History.
2. Locate and click on the pending Remittance Center cash out transaction.

3. Scroll to the bottom of the order details page and click Cancel Order.

   

Note: Select outlets may have limited cancellation windows once processing begins at their local network. If the manual cancel button is unavailable or you need further help, please contact Coins Support via the app or our support form.