How to get your claiming details
If you are claiming a cash-out from Coins.ph through M Lhuillier, your claiming details will be provided to you via email and via SMS as soon as your money is ready for pick-up.
What you'll need
Once you receive the email or SMS with the claiming details, you can already go to an M Lhuillier branch to claim the cash! However, make sure that you bring the following first, which you will be asked to provide at the branch:
- two (2) valid IDs that bear the exact same name as what was indicated by you/your sender when they sent the money
- your padala's tracking number (also called the "KPTN")
- the name of the padala sender
- the exact amount you are expecting to receive
Procedure for claiming
When you arrive at the M Lhuillier branch, let the attendant/teller know that you are there to receive money. You will be given a form to fill up.
Here is a sample of the form:
If it is your first time to claim money from M Lhuillier, you will be asked to fill out an Information Data sheet.
Here is a sample of the information sheet:
Present the accomplished forms along with your valid IDs to the teller, and wait until your remittance is processed. It usually only takes between 3 to 5 minutes to process.
The cash will be given to you by the teller, along with a receipt.
If you encounter any difficulties with claiming your cash, please get in touch with us at firstname.lastname@example.org.