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I've received a Coins.ph payment request. What should I do?

If you've received a Coins.ph Payment Request but have never heard of, or used Coins.ph before, don't worry! Here's everything you need to know.

 

What is a payment request?

Payment requests are an easy way for Coins.ph users to collect money that they are owed.

Coins.ph is a financial services platform, and payment requests is one of the services we offer through our website and our mobile app for Android. 

The sender of the request indicates the contact information of the person they want to collect payment from (i.e. email address, mobile phone number, or Facebook name of the person), along with the amount and the description of the payment. Coins.ph then sends an SMS and/or an email address to the person that the user indicated (In this case, you!) and makes it possible for the person to pay through convenient outlets such as 7-Eleven, M Lhuillier, and BDO. 

 

Do I need to have my own Coins.ph account in order to pay?

No, you don't need to open your own Coins.ph account to fulfill a payment request.

A coins.ph account is only needed if you want to pay with your Coins.ph Peso or Bitcoin wallet balance. Otherwise, you can proceed directly to any 7-Eleven, M Lhuillier, or BDO branch to make a payment.

However, if you want to send your own payment requests in the future, you will need to sign up. Signing up for a coins.ph is completely free - all you need is an email address. 

 

How to fulfill a payment request

Here's a sample payment request, received via email:

The first thing you'll need to do is to check if you know who the person that is requesting the payment from is, and if the amount of the payment they are asking for is correct.

Payments are irreversible, so it is important to check the validity of the request before paying it.

When you click on the "Pay" button, you will be taken to a coins.ph page that looks like this:

The URL of the page should start with "https://coins.ph/":

You should see the person's complete name, their complete email address, and their Facebook profile photo at the top part of the page.

The amount they are requesting for and the details (i.e. "your share of dinner") should appear below their name.

Under "How would you like to pay?", you will see four options:

  1. Pay with Coins.ph
  2. Pay at 7-Eleven 
  3. Pay at BDO
  4. Pay at M Lhuiller

 

How to pay at 7-Eleven

When you choose to pay through a 7-Eleven branch, you will see the following screen:

The screen contains a unique 7-Connect reference number for your order, along with its corresponding barcode.

Proceed to any 7-Eleven branch in the Philippines to make the payment, and simply present either the reference number, or the barcode. 

Please note that there is a service fee for paying at 7-Eleven:

For more detailed information on service fees, click here.

For step-by-step instructions for completing payments through 7-Eleven, click here.

 

How to pay at BDO 

When you choose to pay through a BDO branch, you will see the following screen:

The screen contains a unique BDO deposit reference number for your order. You will need write down the reference number in the bank deposit slip when you make your payment at BDO.

Proceed to any BDO branch in the Philippines to make the payment. Please note that only cash payments are accepted. 

Please note that there is a service fee for paying at BDO:

For more detailed information on service fees, click here.

For step-by-step instructions for completing payments at BDO, click here

 

How to pay at M Lhuillier 

When you choose to pay through an M Lhuillier branch, you will see the following screen:

The screen contains a unique M Lhuillier ePay reference number for your order.

Proceed to any M Lhuillier branch in the Philippines to make the payment. You will need write down the reference number in the Send Money slip when you make your payment at M Lhuillier.

Please note that there is a service fee for paying at M Lhuillier:

For more detailed information on service fees, click here.

For step-by-step instructions for completing payments at M Lhuillier, click here.

 

How to pay with your own Coins.ph wallet

To pay with Coins.ph, you will first need to open your own Coins.ph account, then cash in to your account. Opening a Coins.ph account is completely free, and all you need to sign up is an email address. 

Click here to read our Coins Quickstart Guide to find out how to use Coins.ph!

 

What happens after I pay?

Once you've completed payment at your chosen outlet, Coins.ph will notify the person to whom you've paid, and the funds will automatically be credited to their Coins.ph account. You will also receive a confirmation via SMS and/or email that your payment was successful. 

 

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