How do I claim my LBC Instant Peso Padala cash out?

Withdraw your PHP balance from Coins.ph quickly and securely using LBC Express. With a wide network of branches nationwide, LBC Instant Peso Padala offers a convenient over-the-counter cash-out option.

Steps to Request an LBC Cash Out

Via the Coins.ph App

1. Open the App: Launch the Coins.ph app on your device and log into your account.
2. Navigate to Portfolio: Tap the Portfolio tab at the bottom of the screen.
3. Select Withdraw: Tap the Withdraw button and select Cash Out.
4. Select LBC: Scroll through the cash-out options under Remittance Centers or search for LBC.
5. Enter Amount: Input your desired withdrawal amount. (Note: A minimum cash-out amount of ₱1,000 applies for LBC.)
6. Provide Recipient Details: Fill in the recipient's information exactly as it appears on their valid IDs:
   • Recipient's Mobile Number
   • Recipient's Email Address
   • Full Name (First, Middle, Last)
   • Date of Birth
   • Current Address
7. Review & Confirm: Double-check all transaction details for accuracy, then click Confirm.
8. Complete Security Check: Enter any required verification codes (MFA/OTP) to complete the request.

Via the Coins.ph Website

1. Log In: Access your Coins.ph account via web browser.
2. Go to Assets: On the left sidebar menu, click Spot under the Assets tab.
3. Select PHP Balance: Click on your PHP balance.
4. Initiate Cash Out: Click the Cash Out button on the upper-right corner of your screen.
5. Choose LBC: Select LBC under the Remittance Center options.
6. Enter Details & Confirm: Input the withdrawal amount, fill in the recipient details, review the order, and complete security verification.

How to Get Your Claiming Details

Once your LBC cash-out request is processed and ready for pickup, your claiming details—including your LBC Tracking Number—will be sent directly to you and your recipient via Email and SMS.

What You Need to Bring to the LBC Branch

Before heading to an LBC location, ensure the recipient brings the following requirements:

1. Two (2) Valid IDs: Original, unexpired identification bearing the exact same name specified in the cash-out order.
2. Tracking Number: The LBC Tracking Number provided via SMS/Email.
3. Sender's Name: The name of the sender specified in the transaction order.
4. Expected Amount: The exact PHP amount to be received.

Accepted Valid IDs for LBC

• Passport (Philippine Passport or Foreign Passport written in English for non-residents)
• Driver's License
• Professional Regulatory Commission (PRC) ID
• NBI Clearance
• New Postal ID (PVC Card)
• GSIS E-Card
• SSS Card / UMID ID
• Senior Citizen Card
• Government-Issued / GOCC IDs:
  • HDMF (Pag-IBIG ID)
  • PhilHealth ID
  • AFP ID / AFP Dependent ID
  • Firearm License
  • OFW ID / OWWA ID
• Seaman's Book & Seafarer's Registration Certificate

Step-by-Step Branch Claiming Procedure

1. Visit a Branch: Go to any LBC Express branch near you.

2. Get a Number & Form: Get a queue number and fill out the Encashment Form.

   

3. Submit Forms & IDs: Present your accomplished Encashment Form, valid IDs, and Tracking Number to the teller.
4. Receive Cash: Processing usually takes 3 to 5 minutes. Once verified, the teller will hand over your cash along with an official receipt.

Tips for a Smooth Cash-Out Experience

• Match Details Exactly: Ensure the recipient's full name matches their valid IDs word-for-word before confirming the order.
• Keep Your Tracking Code Handy: Save your SMS or email notification containing the tracking number for quick access at the counter.
• Check Outlets Status: For real-time updates on remittance service availability, please visit the official Coins.ph Status Page.