What should I do if I a record in the transaction report doesn’t match our system?
Please contact us at partners@coins.ph, or via our dedicated support channel with Partner Solutions. To help us investigate, please provide:
- The transaction date
- transaction_type
- order_id (or another available matching field)
- The amount and currency
- The status recorded in your own system
We'll help verify the underlying account ledger records.
Why are some fields in the transaction report empty?
This is expected. Since different transaction types correspond to different business fields (for example, block_hash is only populated for on-chain transactions, and qrph_reference is only populated for QR Ph transactions), the field will show as empty where it does not apply.
In what order are the records in the report listed?
The transaction report is sorted in ascending order by the time the account balance change occurred (bf_created_at) and the version number (version) — that is, in the actual order your account’s ledger events took place.
Still need help?
If this article doesn't answer your question, reach out to our email partners@coins.ph or via our dedicated support channel with Partner Solutions and we'll get back to you as soon as possible.