Once a transfer has been processed, unfortunately, we are unable to cancel it or change the details due to the irreversible nature of this type of transactions.
We understand and acknowledge that it is possible to make mistakes with these types of transactions. To avoid issues and delays with future transactions, it would be best to double check all transaction details.
Note: If you feel that the transaction is fraudulent or a scam, please get in touch with us immediately through the Coins app or Coins Support Form, or you can call us at our helpline: (02) 882-26467 (882-COINS).
If you have other concerns with your transactions, feel free to send us a message with your transaction details and/or screenshot so that we may assist you further.