Once a Coins to Coins transfer has been processed, unfortunately, we are unable to cancel it or change the details due to the irreversible nature of these type of transactions.
We understand and acknowledge that it is possible to make mistakes with these types of transactions. For future transactions, it would be best to double check all transaction details to avoid further delays or issues.
Note: If you feel that the transaction is fraudulent or a scam, please refer to this guide on how to report the fraudulent activity.
If you have other concerns with your transactions, feel free to send us a message through the Coins.ph app or submit a request here so that we may assist you further. You can expect a response from our team within 24 hours.