While successful cash-in transactions on Coins.ph are generally final and irreversible, our support team can assist you if you entered incorrect payment details or submitted a payment for an expired cash-in order.
Common Cash-In Scenarios & Actions
1. Incorrect Cash-In Details Entered
If you entered an incorrect account number or wrong transaction details during payment, submit a support ticket immediately. Please provide valid proof of payment so our team can investigate with our banking or payment partners.
2. Unpaid or Expired Cash-In Orders
Cash-in orders automatically expire if payment is not completed within 8 hours. Unpaid expired orders do not affect your daily cash-in limits, and you can simply initiate a new cash-in order at any time.
3. Paid After Cash-In Order Expired
If you completed a payment after the 8-hour window passed and the order marked as expired, your funds will not credit automatically. Reach out to support with your proof of payment for manual validation and wallet processing.
Required Proof of Payment Documents
When reporting a cash-in issue through the Coins app or Coins Support Form, please attach a clear copy of any of the following documents:
- Bank Deposit Slip
- Official Receipt
- Validated Proof of Payment
- Screenshot of Online Bank / E-Wallet Transaction
Frequently Asked Questions
1. How long does a cash-in order remain active before expiring?
Cash-in orders remain active for up to 8 hours. If payment is not completed within this timeframe, the order automatically expires.
2. Do expired cash-in orders deduct from my daily cash-in limit?
No. Once a cash-in order expires, your reserved cash-in limit is released and reset, allowing you to create a new transaction.
3. Can I reverse a successful cash-in transaction?
In general, completed and processed cash-in transfers are final and irreversible. If an error occurred due to incorrect account details, contact support with your payment receipt for assistance.