DragonPay serves as a third-party payment solution for some of our cash in options.
When choosing over-the-counter cash in options "via Dragonpay," DragonPay will provide instructions on how to complete your deposit to their bank account. Afterwards, DragonPay will validate your payment on their website using the information indicated on your bank deposit slip.
We have two (2) options for paying over-the-counter via Dragonpay: BPI and Chinabank over-the-counter deposit.
To be able to cash in through Chinabank, follow the steps below:
1. Open your Coins.ph account and go to Cash in.
You will see the following choices below. To see the Chinabank (via DragonPay) option, go to Over-The-Counter Banking and choose the second option:
Put the amount you want to cash in and click Pay with DragonPay.
You will be redirected to DragonPay's website. Then, you should receive an email from DragonPay with the payment instructions for your cash in. You may also view the instructions by clicking on "view it online".
When you open your email (or spam/junk folder), you should see an email from DragonPay with the subject line "Deposit Instruction". Here you will see the payment instructions and other important details such as bank account name, bank account number, and the payment confirmation link that you need to complete the cash in order.
Here's a sample email:
2. Go to the nearest Chinabank branch to deposit.
Get a deposit slip and write down DragonPay's bank account details as seen in the email received. Deposit funds and wait for the teller to give you back the deposit slip. Make sure to keep the slip as it includes information needed to validate your payment.
Here's a sample of a Chinabank deposit slip:
3. Go to the confirmation link found in the email from DragonPay.
Follow the instructions in the email and indicate the following information in the confirmation form:
- Branch code
- Date and time of deposit
- Exact amount of deposit
Make sure to input the correct details to avoid any delays. Wait for a few minutes for DragonPay to validate your cash in.
4. You will receive an email from Coins.ph to confirm that your cash in order has been marked as paid, and the funds should be received in your Peso wallet.
That's it! For additional questions or concerns, feel free to send a message at firstname.lastname@example.org.