A cash in order automatically expires if the payment is not completed within 8 hours. Expired cash ins do not affect your cash in limits, so there’s no need to worry! Plus, if you still want to add funds to your Coins wallet, you may simply create a new cash in order.
However, if you happen to have paid for an expired cash in, please send us a copy of any of the following through this request form so we can assist you:
- Deposit slip
- Official receipt
- Validated proof of payment
- Screenshot of online transaction
For any issues or concerns with your transaction, you may reach out to our support team by sending a message in the app or by sending an email to help@coins.ph. Our team will be happy to help resolve any concerns you may have.
