Once the cash out transaction process is ongoing, we may not be able to cancel it or change the transaction details due to its irreversible nature.
We understand and acknowledge that it is possible to make mistakes with these types of transactions. For future transactions, it would be best to double check all transaction details to avoid further delays or issues.
Note: If you feel that the transaction is fraudulent or a scam, please get in touch with us immediately through the following:
- Email: report@coins.ph
- Coins Support Form
- Coins Chatbot Widget
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Helpline: (02) 882-26467 (882-COINS),
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(+63) 917-118-6340 for Globe subscribers, and
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(+63) 919-062-6078 for Smart subscribers
For such cases, a Police Report may be required.
If you have other concerns with your transactions, feel free to send us a message with your transaction details and/or screenshot so that we may assist you further.