We understand and acknowledge that it is possible to make mistakes with these types of transactions.
Understanding the Irreversible Nature of Transactions
Once the cash out transaction process is initiated, we may not be able to cancel it or change the transaction details due to its irreversible nature. This means that once the transaction is underway, Coins.ph may not be able to cancel or change the transaction details. Therefore, it’s crucial to double-check all transaction details before confirming any cash out orders to avoid complications.
Handling Potential Fraudulent Transactions
1. Contact Customer Support Immediately
If you feel that the transaction is fraudulent or a scam, please get in touch with us immediately through the following:
- Email: report@coins.ph
- Coins Support Form
- Coins Chatbot Widget
- Helpline: (02) 882-26467 (882-COINS),
- (+63) 917-118-6340 for Globe subscribers, and
- (+63) 919-062-6078 for Smart subscribers
2. Provide Necessary Information
When contacting support, include your transaction details and any relevant screenshots. This information will help expedite the resolution process.
3. File a Police Report if Necessary
In cases of suspected fraud, a police report may be required. Make sure to document all relevant details of the transaction.
Transaction Best Practices
- Double-check all account details before confirming
- Verify recipient information carefully
- Use two-factor authentication
- Keep transaction screenshots and confirmations
- Regularly monitor your account activity