Although they are both owned by the same mother company, BPI and BPI Family Bank accounts are handled by two different sets of banks. It is not possible to deposit money into a BPI Family Bank account at a BPI branch, and vice versa.
For this reason, we recommend for our customers to identify whether their account is a BPI account or a BPI Family Bank account.
To find out whether your account is a BPI or BPI Family Bank account, please get in touch with someone from your BPI home branch or a BPI customer service representative. For contact information, you may refer to this link.