How to get your claiming details
You may now receive your claiming details from M Lhuillier within 10 minutes! Once you create your cash out, you will be able to see your claiming details on the app. It will also be provided to you via email and your recipient will receive it via SMS.
Steps:
1. From the Portfolio tab, click the Withdraw button.
2. Select Cash Out.
3. Scroll through the Cash Out options or use the search bar to find the Remittance Center section.
4. Provide the Amount of your transaction. Please be advised that a minimum of PHP 1,000 is set for Remittance Center transaction.
5. Provide the details of your recipient. Kindly ensure these details provided are the same as in your recipients (2) valid IDs.
These will include the following:
- Recipient mobile number
- Recipient email address
- Recipient full name (first, middle and last names)
- Date of birth
- Recipient's address
6. Check the details of your transaction, then click Confirm.
7. Your claiming details will appear on the app.
The email notification will also be received by the recipient.
8. And you’re done! You may now go to any M Lhuillier branch near you to claim your funds
What you'll need in claiming your cash out
Once you receive the email or SMS with the claiming details, you can already go to an M Lhuillier branch to claim the cash! However, make sure that you bring the following first, which you will be asked to provide at the branch:
- Two (2) valid IDs that bear the exact same name as what was indicated by you/your sender when they sent the money
- Your padala's tracking number (also called the "KPTN")
- The name of the padala sender
- The exact amount you are expecting to receive
Procedure for Claiming
When you arrive at the M Lhuillier branch, let the attendant/teller know that you are there to receive money. You will be given a form to fill up.
If it is your first time to claim money from M Lhuillier, you will be asked to fill out an Information Datasheet.
Here is a sample of the information sheet:
Present the accomplished forms along with your valid IDs to the teller, and wait until your remittance is processed. It usually only takes between 3 to 5 minutes to process.
The cash will be given to you by the teller, along with a receipt.
For real-time updates on this outlet, please check our Status Page.