How do I create and claim my M Lhuillier Kwarta Padala cash out?

Cashing out from your Coins.ph wallet is fast and convenient through M Lhuillier's extensive network of over 3,000 branches nationwide. Claiming details are generated within 10 minutes, allowing you or your recipient to access cash promptly.

How to Request an M Lhuillier Cash Out in the App

1. Initiate Withdrawal: From the Portfolio tab, tap the Withdraw button and select Cash Out.

2. Select M Lhuillier: Scroll to the Remittance Center section or use the search bar to choose M Lhuillier.

   

3. Enter Amount: Input your desired cash-out amount. (Note: A minimum of ₱1,000 applies for Remittance Center cash outs.)
4. Enter Recipient Details: Provide the recipient's information exactly as it appears on their two (2) valid IDs:
   • Full Name (First, Middle, and Last names)
   • Mobile Number
   • Email Address
   • Date of Birth
   • Current Address
5. Confirm Order: Review your transaction details carefully, then click Confirm.
6. Get Claiming Details: Your claiming details—including your tracking code (KPTN)—will appear on the app screen within 10 minutes. An email and SMS notification containing these details will also be sent to you and your recipient.

What You Need to Bring to the Branch

Before heading to an M Lhuillier location, ensure you or your recipient have gathered the following requirements:

1. Two (2) Valid IDs: Original, unexpired identification matching the exact recipient name provided in the cash-out order.
2. Tracking Number (KPTN): The Kwarta Padala Transaction Number sent via app, email, or SMS.
3. Sender's Name: The full name of the sender specified in the transaction order.
4. Expected Amount: The exact PHP amount to be collected.

Accepted Valid IDs for M Lhuillier

• National ID / Philippine Identification Card (Phil-ID) / Printed ePhilID
• Passport (Philippine or Foreign)
• Philippine Driver's License
• Social Security System (SSS) ID w/ Photo
• Government Service Insurance System (GSIS) Electronic Card (E-Card PLUS)
• Unified Multi-Purpose Identification (UMID) Card
• NBI Clearance
• Police Clearance Certificate
• Postal ID
• Voter's ID or New Voter's ID
• Professional Regulation Commission (PRC) ID
• Integrated Bar of the Philippines (IBP) Membership Card / ID
• Senior Citizen's ID
• Overseas Workers Welfare Administration (OWWA) ID
• Seaman's Book and Seafarer's Registration Certificate
• Alien Certificate of Registration (ACR) or Immigrant Certificate of Registration (ICR)
• Barangay Identification
• Employment ID / Company ID
• School ID (with active validation)
• Other Government Office and GOCC IDs

Step-by-Step Branch Claiming Procedure

1. Visit a Branch: Go to any M Lhuillier branch nationwide. You can locate the nearest branch using the M Lhuillier Branch Locator.
2. Inform the Teller: Let the teller know you are there to receive a Kwarta Padala / Coins.ph cash out.

3. Fill Out Required Forms: Complete the Receive Money form. (Note: First-time claimers will also be asked to fill out a brief Information Datasheet.)

   

4. Submit Documents & IDs: Present your accomplished form, your 2 valid IDs, and your tracking code (KPTN) to the teller.
5. Receive Cash: Processing typically takes only 3 to 5 minutes. Once verified, the teller will hand over your cash along with an official transaction receipt.

Tips for a Smooth Cash-Out Experience

• Double-Check Names: Ensure the recipient name in your cash-out request matches their valid IDs word-for-word before confirming the order.
• Have Your KPTN Ready: Save or write down your tracking code on your phone for easy access at the branch counter.
• Arrive During Off-Peak Hours: Visiting mid-morning or early afternoon on weekdays helps minimize queue times.
• Check Service Status: For real-time updates on outlet availability and maintenance, visit the official Coins.ph Status Page.