How do I claim my Palawan Express Pera Padala cash out?

Processing Time for Palawan Express Pera Padala

Palawan Express Pera Padala cash outs are not instant and follow this schedule below:

Claiming Code and Notifications

Once your Palawan Express Pera Padala cash out via Dragonpay is processed, both an email and SMS notification will be sent to your recipient containing the claiming details. It is important that you input the correct email and mobile number of your recipient for them to receive the code.

See Claiming Code from Your App

From your Portfolio, view your Peso balance to see your transaction history. You will find your cash out under Others since the cash out will be in Processing status as long as the Recipient has not yet claimed the cash from a Palawan branch. 

The Transaction Code found in the app is your Tracking Code/Claiming Code for your Palawan cash out. This code will start with "VJD" followed by numeric and alphabetic characters.

Important Note: Reference no is just the Dragonpay reference number and is not the claiming code.

Why don't I see my transaction code?

As Palawan cash outs are not instant, you will initially receive a confirmation SMS that Dragonpay is processing your cash out and will be given a Dragonpay Reference no (starting with "FT"). The Reference number is not your claiming code. Your transaction code will only be available after the processing time stated above is complete. 

What You'll Need to Claim Your Cash Out

Before heading to a Palawan Express branch, make sure to bring the following items:

1. Two Valid IDs: These must match the name provided by you or your sender in the cash out order. Accepted IDs include:

• Philippine Identification Card (Phil-ID) / Printed ePhil ID
• NBI Clearance
• Philippine Driver's License
• Home Development Mutual Fund (HDMF)
• Philippine or Foreign Passport
• Police Clearance
• Integrated Bar of the Philippines (IBP)
• Voter's ID and Voter's Certificate with Picture
• Postal ID
• Senior Citizen ID
• Seafarer's Identification and Record Book (Seaman ID)
• School ID with Validation
• Alien Certificate of Registration (ACR) / Immigrant Certificate of Registration (ICR)
• Philhealth Insurance Card
• Government Office and GOCC ID (e.g., Firearms License Issued by AFP)
• Company ID
• Person With Disability (PWD) ID
• Barangay ID
• Government Service Insurance System (GSIS) E-Card
• Barangay Clearance or Certificate
• Social Security System (SSS) Card
• DSWD Certification or 4Ps ID
• Unified Multi-Purpose Identification (UMID) Card
• Pag-Ibig Loyalty Card
• Overseas Workers Welfare Administration (OWWA) ID

2. Tracking Number: Your cash out’s Transaction Code
3. Sender's Name: The name of the Padala sender
4. Expected Amount: The exact amount you are supposed to receive.

Procedure for claiming

1. Request a Receive Money form: You will be given a form to fill out.

2. Provide Personal Information: If it’s your first time claiming money, you may need to provide:
   • Complete address
   • Date of birth
   • Place of birth
   • Nationality
   • Occupation
3. Present Your IDs and Form: Hand over your completed form along with your valid IDs to the teller.
4. Wait for Processing: The processing usually takes between 3 to 5 minutes.
5. Receive Your Cash: Once processed, the teller will give you your cash along with a receipt.

Frequently Asked Questions

Which IDs are valid for Palawan Express?

Palawan Express accepts various government and company IDs. The most common options include the Philippine ID, Driver’s License, Passport, and Postal ID. For a complete list, refer to the above.

Can I claim money at Palawan Express without an ID?

No, valid IDs are required to claim money. In certain cases, presenting two acceptable IDs is mandatory to confirm your identity.

What if I don't receive my tracking code?

If you haven't received your tracking code via SMS or email, contact the sender to confirm the transaction details or inquire with Palawan Express customer service for assistance.

Can I claim my remittance using a different branch?

Yes, Palawan Express transactions can be claimed at any branch across the Philippines, provided you have the required details and valid IDs.