How do I claim my Palawan Express Pera Padala cash out?

Coins.ph processes Palawan Express Pera Padala cash outs through our third-party payment partner, Dragonpay. With an extensive nationwide network of branches operating seven days a week, Palawan Express makes collecting your cash fast, convenient, and reliable.

Processing Time & Delivery Schedule

Palawan Express cash outs are not instant and follow a batch processing schedule. Please refer to the table below to estimate when your claiming details will arrive:

Important Distinction on Reference Numbers:
When your order is created, you will initially receive a Dragonpay Reference Number (starting with FT). This is NOT your claiming code. Your actual Palawan Tracking/Claiming Code will start with VJD (followed by alphanumeric characters) and will only be sent via SMS/Email once processing is complete based on the schedule above.

How to Find Your Tracking Code in the Coins.ph App

1. Open your Coins.ph app and go to your Portfolio / Spot Wallet.
2. Select your PHP balance to view your transaction history.

3. Locate your cash out under Others (it will remain in Processing status until claimed at a branch).

   

4. Copy the Transaction Code starting with VJD. This is your official Palawan Express Tracking Code.

   

Branch Operating Hours & Finding a Branch

Palawan Express operates thousands of branches nationwide, making it easy to find a location near you:

• Operating Days: Open Monday through Sunday, year-round (except specific declared holidays).
• Standard Operating Hours: Most branches operate from 8:00 AM to 5:30 PM, while select high-volume branches extend hours from 7:30 AM to 6:30 PM.
• Online Branch Locator: You can find nearby branches, verify specific operating hours, and get directions by visiting the official Palawan Pawnshop Branch Finder.

What You Need to Bring to the Branch

Before visiting a Palawan Express location, make sure you gather the following requirements:

1. Two (2) Valid IDs: Must be original, unexpired, and match the recipient's exact name on the cash-out order.
2. Tracking / Claiming Code: Your official VJD... transaction code.
3. Sender’s Name: Specify Coins.ph / Dragonpay as the sender.
4. Expected Amount: The exact PHP amount to be collected.

Complete List of Accepted Valid IDs

• Philippine Identification Card (Phil-ID) / Printed ePhilID
• Unified Multi-Purpose Identification (UMID) Card
• Social Security System (SSS) Card
• Government Service Insurance System (GSIS) E-Card
• Philippine Driver's License
• Philippine or Foreign Passport
• NBI Clearance
• Police Clearance
• Postal ID
• Voter's ID and Voter's Certificate with Picture
• Professional Regulation Commission (PRC) ID
• Integrated Bar of the Philippines (IBP) ID
• Barangay ID / Barangay Clearance or Certificate
• Senior Citizen ID
• Person With Disability (PWD) ID
• Philhealth Insurance Card
• Home Development Mutual Fund (HDMF / Pag-IBIG Loyalty Card)
• Overseas Workers Welfare Administration (OWWA) ID
• Seafarer's Identification and Record Book (Seaman ID)
• Alien Certificate of Registration (ACR) / Immigrant Certificate of Registration (ICR)
• School ID (with active validation)
• Company ID / Government Office & GOCC ID
• DSWD Certification / 4Ps ID

Step-by-Step Branch Claiming Procedure

1. Request a Form: Ask the branch teller for a Receive Money Form (Padala Form).

   

2. Fill Out Details:
   • Recipient Name: Your full name (matching your valid IDs).
   • Sender Name: Write Coins.ph (or Dragonpay).
   • Tracking Code: Write your VJD... transaction code.
   • Expected Amount: Enter the exact cash-out amount.
   • First-time customer info: Address, date/place of birth, nationality, and occupation if requested.
3. Submit Form & IDs: Hand over your completed form along with your 2 valid IDs to the teller.
4. Collect Your Cash: Processing usually takes 3 to 5 minutes. The teller will verify your documents, hand over your cash, and provide an official receipt.

Tips for a Smooth Experience

• Double-Check Recipient Name: Ensure the recipient name in your Coins.ph order matches your IDs word-for-word prior to submitting the cash out.
• Save Your Code: Take a screenshot or write down your VJD... code so it's readily accessible offline when at the branch.
• Visit During Off-Peak Hours: Arrive mid-morning or early afternoon on weekdays to avoid long teller queues.
• Check Status Updates: For real-time operational or outlet maintenance updates, check the Coins.ph Status Page.