How to get your Palawan Express Pera Padala claiming details
Once your Palawan Express Pera Padala via Dragonpay cash out is processed, you will receive an email and SMS notification containing your claiming details.
Note: The Transaction Code found in the app is the Tracking Code/Claiming Code for your Palawan cash out. This code should begin with "VJD" followed by a 7-character code.
What you'll need
Once you receive the email or SMS with the claiming details, you can already go to a Palawan Express branch to claim the cash! However, make sure that you bring the following first, which you will be asked to provide at the branch:
- Two (2) valid IDs that bear the exact same name as what was indicated by you/your sender in the cash out order. Here's a list of IDs accepted by Palawan Express:
| Philippine Identification Card (Phil-ID)/Printed ePhil ID | NBI Clearance |
| Philippine Driver's License | Home Development Mutual Fund (HDMF) |
| Philippine or Foreign Passport | Police Clearance |
| Integrated Bar of the Philippines (IBP) | Voter's ID and Voter's Certificate with Picture |
| Postal ID | Senior Citizen ID |
| Seafarer's Identification and Record Book Seaman ID | School ID with Validation |
| Alien Certificate of Registration (ACR) / Immigrant Certificate of Registration (ICR) | Philhealth Insurance Card |
| Government Office And GOCC ID (Example: Firearms License Issued by AFP) | Company ID |
| Person With Disability (PWD) ID | Barangay ID |
| Government Service Insurance System (GSIS) E-Card | Barangay Clearance or Certificate |
| Social Security System (SSS) Card | DSWD Certification or 4Ps ID |
| Unified Multi-Purpose Identification (UMID) Card | Pag-Ibig Loyalty Card |
| Overseas Workers Welfare Administration (OWWA) ID |
- Your cash out's tracking number (also called "Transaction code/control number")
- The name of the padala sender
- The exact amount you expect to receive
Procedure for claiming
When you arrive at the Palawan Express branch, let the attendant/teller know that you are there to receive money. You will be given a Receive Money form to fill up.
Here is a sample of the form:
If it is your first time to claim money at Palawan Express, you will also be asked to provide personal information, including:
- your complete address
- your date of birth
- your place of birth
- your nationality
- your occupation/nature of business
Present the accomplished forms with your valid IDs to the teller, and wait until your remittance is processed. It usually only takes between 3 to 5 minutes to process.
The cash will be given to you by the teller, along with a receipt.
Note: The recipient's name should match exactly the valid ID presented to the branch.
For real-time updates on this outlet, please check our Status Page.